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Stores 360
A Built with ServiceNow offering that streamlines the entire retail experience
Enhance efficiency and customers experiences
Retailers invest heavily in store technologies and support systems. Yet, complex and disconnected technologies create significant friction. Fragmented digital workflows and siloed systems leave frontline staff struggling with technical issues instead of serving customers. The result is increased operational costs, diminished customer satisfaction, and lost revenue opportunities that directly impact the bottom line.
Meet Stores 360
With Stores 360, retailers can deliver the connected, intelligent experience that modern retail demands while positioning the organization for future success. Leveraging automated workflows and predictive intelligence, Stores 360 provides seamless operations and support for store associates, managers, customers, and field technicians across multiple channels. This one-of-a-kind Built with ServiceNow offering allows retailers to transform store operations, enhancing productivity, reducing costs, and improving customer experiences while driving top-line revenue growth.
Features of Stores 360 include:
Store-Centered Portal
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Retail Customer Service
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Store Readiness Assessment
Self-Healing & Break/Fix Predictions
Store Task Management & Defined Playbooks
Integrated Dispatch
Employee Onboarding
GenAI Capabilities
More than Tech Savvy
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Delivering 24/7 Customer Support with ServiceNow AI
For this global retailer, transforming their customer service operations meant reimagining how technology could create seamless, instant support experiences. Through Thirdera's innovative implementation of ServiceNow Customer Service Management (CSM) and AI-enabled chatbot capabilities, they've turned this vision into reality – delivering round-the-clock support that delights customers while optimizing operational efficiency.
Outcomes
20% reduction in new store opening time
10% reduction in truck rolls
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98% uptime of assets
Let’s get started!
