Exciting news! Thirdera has been acquired by Cognizant.

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Industry Expertise

Find the right level of expertise to meet your specific ServiceNow needs.

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Industry Overview

Experience matters

When it comes to your business, you need a ServiceNow partner that understands the specific challenges, objectives, and terminology that's unique to your industry. That's why we focus on providing you with ServiceNow experts who speak your language and can guide you through the best practices and industry standards to make your project a success.

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Education

Your needs are just as unique as your student population, faculty, and organizational values. Develop long-term strategies that adapt to your changing needs, and deliver intuitive experiences to your users at all proficiency levels.

The Thirdera Effect

  • Consolidate disparate solutions and complex IT infrastructure across the organization into a single platform
  • Eliminate the complexity of short-term solutions with a forward-thinking roadmap that scales with your needs
  • Overcome budgetary challenges with cost-reducing automation and asset management
Case Studies

Education Customer Success

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Streamlining Transportation Request Management with ServiceNow

Discover how this public school district used the power of ServiceNow to enable parents to easily submit bus transportation requests and issues.

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ServiceNow Certified Offering

Meet EDify

With EDify, universities can deliver the connected, intelligent experience that today’s students expect while positioning the institution for the future. Leveraging automated workflows and AI, EDify provides personalized experiences and support for students, faculty, parents, and alumni across multiple channels.

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Energy & Utilities

In order to compete with the growing challenges of changing regulations, resource availability, and consumer demand, many utility providers are looking for new ways to adapt and innovate. This requires new levels of efficiency while making sure that investments made are directly aligned with your business values and desired outcomes for the organization. 

The Thirdera Effect

  • Surpass customer expectations with a modern interface that gives them the information they need, when they need it
  • Maximize efficiency using automation and AI to ensure optimum efficiency and 24/7 reliability
  • Stay secure and compliant to reduce fees and liabilities related to regulatory violations
 
 
Case Studies

Energy & Utilities Customer Success

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Energy Multinational Improves Productivity by Automating IT Requests

Thirdera was able to save this organization time in management and in the direct assignment of its incidents or requests to the resolution teams. 

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Financial Services

Protecting your investment is what you do best. However, when legacy solutions result in slow processes, a misalignment between the front and back office, and poor customer experience, business-as-usual becomes a liability. Finding the right technology that will not only reduce costs but scale with your business's needs is a top priority.

The Thirdera Effect

  • Reduce cost through automation and solution consolidating
  • Deliver a modern and intuitive experience for your customers
  • Incorporate risk and compliance controls into everyday processes
  • Enhance visibility of assets for data-driven decision making
Case Studies

Financial Services Customer Success

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Insurance Provider Projects $75MM Gain in Business Value from Asset Management Transformation

Discover how this leading insurance provider used a multi-year Service Asset and Configuration Management roadmap to attain cost optimization with ServiceNow.

 

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Government

As the need for public services continues to grow, budgets for projects and resources are unable to keep up with demand. To serve your community better, you need a platform that's both simple and versatile that offers a consumer-like experience while also adhering to strict security protocols and regulatory compliance.

The Thirdera Effect

  • Stay cost-conscious while removing complexity with a single platform that scales to your unique needs
  • Incorporate compliance measures into standard processes for better visibility and decreased risk
  • Bring your tools up-to-date to empower your team to work smarter and more efficiently
Case Studies

Government Customer Success

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Government Agency INDOT Modernizes Its Constituent Service Model with CitizenKey

Discover how INDOT used ServiceNow to optimize its resources, increase overall efficiency, and deliver a modern service experience for Indiana citizens with CitizenKey.

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ServiceNow Certified Offering

Meet CitizenKey

CitizenKey is a ServiceNow-certified solution that addresses the unique challenges faced by public sector organizations. Focused on delivering a modern consumer-centric experience, CitizenKey accelerates the deployment of a secure, persona-based, and digital-first solution for federal and state agencies. 

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Healthcare & Life Sciences

Helping people is your top priority, but consumer-grade service demands, rapidly rising health care costs, and shrinking operating margins requires new levels of efficiency and customer service. 

The Thirdera Effect

  • Lower cost and minimize duplicate expense through automation and unified workflows
  • Empower users with intuitive self-service to free up internal resources
  • Leverage data for greater visibility, analytics, and reporting
Case Studies

Healthcare & Life Sciences Customer Success

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Process Automation Delivers $800k in Annual Savings for Pharma Giant

Discover how this pharmaceutical company enhanced the user experience and generated significant cost savings via process automation with ServiceNow.

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Manufacturing

Developing new levels of efficiency and visibility is critical for staying competitive, improving product life cycles, and meeting customer expectations. Bridging the gap between fractured processes, departments, and various vendors, requires more than strategy; it requires new solutions that can adapt to your business's changing needs.

The Thirdera Effect

  • Enable a constant flow of production through automated workflows that unify teams across the organization
  • Gain full visibility of software and hardware assets to manage inventory and business expenses
  • Manage demand and align projects to your business's core values and strategy
Case Studies

Manufacturing Customer Success

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Global Manufacturer Brings Efficiency to Customer Service Operations with ServiceNow

Discover how this global manufacturer improved customer satisfaction, increased agent efficiency, and enhanced case management visibility with ServiceNow CSM.

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Nonprofit

Non-profit organizations face unique challenges in maximizing their impact while operating with limited resources. Balancing mission-driven goals with operational efficiency requires innovative solutions that can streamline processes, improve donor management, and enhance program delivery without straining budgets.

The Thirdera Effect

  • Optimize resource allocation with automated workflows that reduce administrative burden
  • Enhance donor engagement and retention through personalized communication and efficient fund management
  • Scale your impact by leveraging a flexible platform that grows with your organization's needs
 
Case Studies

Nonprofit Customer Success

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UN Agencies Rely on Thirdera and ServiceNow to Support the Ukrainian Aid Response

Discover how UNHCR and UNICC turned to Thirdera and ServiceNow for a rapid digital transformation to support Ukranian refugees in a time of crisis.

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Retail & Hospitality

Your customers love great service, and nothing beats a personal touch. Automation can't replace your team, but it can supercharge your ability to respond faster, deliver more efficiently, and innovate your organization to adapt to your customers' changing needs. This creates the opportunity to offer a more personalized experience for your customers, and give your employees the freedom to do their best work.

The Thirdera Effect

  • Design a customer experience that gives your users frictionless access to your products and services
  • Leverage AI to predict users needs and generate useful suggestions to for enhanced support
  • Simplify end-to-end order management into one powerful platform
Case Studies

Retail & Hospitality Customer Success

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Global Retailer Maximizes ServiceNow GRC Investment

Discover how this retailer has enabled real-time performance, transparency, metrics, and governance with ServiceNow GRC. 

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Service Providers

Your business is in high demand and has heavy competition, as businesses of all sizes are looking to digitally transform across an array of multi-cloud solutions. In order to meet increasing consumer demands, skill shortages, and operating expenses, you need a solution that allows you to get your team up to speed quickly, and provides a connected support experience for your customers, employees, partners, and suppliers.

The Thirdera Effect

  • Automate client onboarding for a remarkable first impression 
  • Streamline order management to simplify the user experience and realize revenues faster
  • Power your client's digital transformation with the platform of platforms
Case Studies

Service Providers Customer Success

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Global SAP on Cloud Leader, Lemongrass, Embarks on Multi-Continent ITSM Overhaul

With Thirdera's help, discover how Lemongrass implemented a modern ITSM platform - ServiceNow - to better serve its global customer base.

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Telecom, Media, & Tech

As technology advances, consumers are demanding and expecting more in the way of customer service. Staying competitive means keeping your products ahead of the curve, but legacy systems may keep you from providing a frictionless experience for your customers.

The Thirdera Effect

  • Automate repetitive tasks to reduce cost, errors, and manual effort
  • Design your customer experience to exceed user expectations
  • Launch products and services faster and more reliably

Case Studies

Telecom, Media, & Tech Customer Success

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Playtika Revolutionizes Customer Support with ServiceNow

Discover how Playtika modernized the customer experience for millions of players and increased agent efficiency using ServiceNow CSM Pro and ITSM Pro. 

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