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Industry Expertise
Find the right level of expertise to meet your specific ServiceNow needs.
Experience matters
When it comes to your business, you need a ServiceNow partner that understands the specific challenges, objectives, and terminology that's unique to your industry. That's why we focus on providing you with ServiceNow experts who speak your language and can guide you through the best practices and industry standards to make your project a success.
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Education
Your needs are just as unique as your student population, faculty, and organizational values. Develop long-term strategies that adapt to your changing needs, and deliver intuitive experiences to your users at all proficiency levels.
The Thirdera Effect
- Consolidate disparate solutions and complex IT infrastructure across the organization into a single platform
- Eliminate the complexity of short-term solutions with a forward-thinking roadmap that scales with your needs
- Overcome budgetary challenges with cost-reducing automation and asset management
Simplifying Higher Education Credit Management with ServiceNow CSM
See how Thirdera helped a leading university transform their management of student credits with ServiceNow CSM, boosting efficiency and enhancing user satisfaction.
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Meet EDify
With EDify, universities can provide the connected, intelligent experience today's students expect while preparing the institution for the future. By harnessing automated workflows and AI, EDify delivers personalised experiences and support for students, faculty, parents, and alumni across multiple channels.
Energy & Utilities
To stay competitive amidst the growing challenges of changing regulations, resource availability, and consumer demand, many utility providers are seeking new ways to adapt and innovate. This requires achieving new levels of efficiency while ensuring that investments are closely aligned with business values and the desired outcomes for the organisation.
The Thirdera Effect
- Exceed customer expectations with a modern interface that provides the information they need, when they need it.
- Maximise efficiency by using automation and AI to ensure optimal performance and round-the-clock reliability.
- Maintain security and compliance to minimise fees and liabilities associated with regulatory breaches.
Energy Multinational Improves Productivity by Automating IT Requests
Thirdera was able to save this organization time in management and in the direct assignment of its incidents or requests to the resolution teams.
Energy Provider Simplifies User Experience with Thirdera and ServiceNow
Discover how Thirdera helped this North American oil and natural gas producer create an intuitive user experience on the ServiceNow platform.
Financial Services
Protecting your investment is what you do best. However, when legacy solutions result in slow processes, a misalignment between the front and back office, and poor customer experience, business-as-usual becomes a liability. Finding the right technology that will not only reduce costs but scale with your business's needs is a top priority.
The Thirdera Effect
- Reduce cost through automation and solution consolidating
- Deliver a modern and intuitive experience for your customers
- Incorporate risk and compliance controls into everyday processes
- Enhance visibility of assets for data-driven decision making
Insurance Provider Projects $75MM Gain in Business Value from Asset Management Transformation
Discover how this leading insurance provider used a multi-year Service Asset and Configuration Management roadmap to attain cost optimisation with ServiceNow.
Avoiding Outages: A Bank's Journey to Certificate Success with ServiceNow
By creating a single inventory of TLS certificates with ServiceNow, discover how this global bank eliminated certificate-related incidents and outages.
National Bank Enhances IT Asset Management and Configuration
Using ServiceNow, this financial institution successfully validated and catalogued a robust network of IT assets and streamlined asset procurement.
Financial Firm Gives Marketing Team Competitive Edge with ServiceNow
Learn how Thirdera helped this financial institution improve customer satisfaction using ServiceNow IT Service Management and Performance Analytics.
Thirdera & ServiceNow Modernise Latitude Financial's Service Delivery and Vulnerability Response
Discover how Thirdera helped this financial services company optimise ITSM processes and elevate employee satisfaction within the project timeline.
Implementing an Automated Phishing Response with Thirdera & ServiceNow
Optimize IT Governance Workflows With Thirdera and ServiceNow
Find out how Thirdera helped this leading global financial services organisation take full advantage of the ServiceNow platform by creating a custom app and user-friendly portal.
End-to-end Accident Management with ServiceNow CSM
See how Thirdera helped Eclipx build an Accident Management System on ServiceNow to give their customers a single solution for managing the claim lifecycle.
Government
As the need for public services continues to grow, budgets for projects and resources are unable to keep up with demand. To serve your community better, you need a platform that's both simple and versatile that offers a consumer-like experience while also adhering to strict security protocols and regulatory compliance.
The Thirdera Effect
- Stay cost-conscious while removing complexity with a single platform that scales to your unique needs
- Incorporate compliance measures into standard processes for better visibility and decreased risk
- Bring your tools up-to-date to empower your team to work smarter and more efficiently
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Government Agency INDOT Modernizes Its Constituent Service Model with CitizenKey
Discover how INDOT used ServiceNow to optimise its resources, increase overall efficiency, and deliver a modern service experience for Indiana citizens with CitizenKey.
Federal Agency Digitally Transforms New Hire Onboarding Process
Discover how ServiceNow was used to build 3 unique onboarding workflows to address the needs of full-time employees, contractors, and intra-agency hires.
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Major Transit Agency Streamlines Legal Service Delivery
Discover how this transit agency streamlined legal operations in 12 weeks with a tailored Legal Service Delivery solution from ServiceNow and Thirdera.
Aligning Projects to Business Value with ServiceNow SPM
See how Thirdera helped a public pension system align projects to business value and reduce time to approve new IT projects by 27% with ServiceNow SPM.
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Taking the Performance Management to the New Level with ServiceNow
See how Thirdera helped a government agency to leverage ServiceNow platform for creating a uniform, secure, and transparent performance appraisal process.
Data-Driven Innovation with ServiceNow Performance Analytics
See how Thirdera helped a government agency use ServiceNow's performance analytics to gain new levels of visibility and action in their IT operation.
Meet CitizenKey
CitizenKey is a ServiceNow-certified solution that addresses the unique challenges faced by public sector organisations. Focused on delivering a modern consumer-centric experience, CitizenKey accelerates the deployment of a secure, persona-based, and digital-first solution for federal and state agencies.
Healthcare & Life Science
Helping people is your top priority, but consumer-grade service demands, rapidly rising health care costs, and shrinking operating margins requires new levels of efficiency and customer service.
The Thirdera Effect
- Lower cost and minimize duplicate expense through automation and unified workflows
- Empower users with intuitive self-service to free up internal resources
- Leverage data for greater visibility, analytics, and reporting
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Process Automation Delivers $800k in Annual Savings for Pharma Giant
Discover how this pharmaceutical company enhanced the user experience and generated significant cost savings via process automation with ServiceNow.
Health Insurance Provider Automates Remediation Using ServiceNow's Security Incident Response
Discover how this client automated the remediation of security incidents and vulnerabilities using ServiceNow Security Incident Response (SIR).
Pharma Company Reduces Technical Debt with App Rationalisation
Discover how this pharmaceutical organisation used ServiceNow to regain control of its IT operations, in turn reducing technical debt by more than 40%.
Healthcare Organisation Goes Digital in Fight Against Covid
Learn how this healthcare organisation used the power of ServiceNow to enhance data security, traceability, and accuracy in time for Covid vaccine trials.
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Healthcare Enterprise Transforms Governance, Risk, and Compliance
Discover how this organisation leveraged ServiceNow Governance, Risk, and Compliance to boost its risk maturity via enhanced compliance, audit efficiency, and risk mitigation.
Big Pharma Sees Big IT Productivity Gains with ServiceNow and Thirdera
Discover how this organisation used ServiceNow ITSM to build standardised and scalable IT processes to support demands and meet forecasted business growth.
Improve Customer Service Metrics from Weeks to Days
With new SLA insights and manageability, this client has been able to achieve significant operational improvements, now averaging a resolution time of just three to five days
Manufacturing
Developing new levels of efficiency and visibility is critical for staying competitive, improving product life cycles, and meeting customer expectations. Bridging the gap between fractured processes, departments, and various vendors, requires more than strategy; it requires new solutions that can adapt to your business's changing needs.
The Thirdera Effect
- Enable a constant flow of production through automated workflows that unify teams across the organization
- Gain full visibility of software and hardware assets to manage inventory and business expenses
- Manage demand and align projects to your business's core values and strategy
Global Manufacturer Brings Efficiency to Customer Service Operations with ServiceNow
Discover how this global manufacturer improved customer satisfaction, increased agent efficiency, and enhanced case management visibility with ServiceNow CSM.
Elevating Market Research and Product Development with ServiceNow SPM
Discover how this dairy nutritional company transformed its market research and product team functions with ServiceNow SPM.
Seeds of Change: Transforming Portfolio Management with ServiceNow
Discover how this global agriculture company optimised Demand Management and improved resource planning with ServiceNow Strategic Portfolio Management.
Nonprofit
Non-profit organisations face unique challenges in maximising their impact while operating with limited resources. Balancing mission-driven goals with operational efficiency requires innovative solutions that can streamline processes, improve donor management, and enhance program delivery without straining budgets.
The Thirdera Effect
- Optimise resource allocation with automated workflows that reduce administrative burden
- Enhance donor engagement and retention through personalised communication and efficient fund management
- Scale your impact by leveraging a flexible platform that grows with your organisation's needs
UN Agencies Rely on Thirdera and ServiceNow to Support the Ukrainian Aid Response
Discover how UNHCR and UNICC turned to Thirdera and ServiceNow for a rapid digital transformation to support Ukranian refugees in a time of crisis.
Retail & Hospitality
Your customers love great service, and nothing beats a personal touch. Automation can't replace your team, but it can supercharge your ability to respond faster, deliver more efficiently, and innovate your organisation to adapt to your customers' changing needs. This creates the opportunity to offer a more personalised experience for your customers, and give your employees the freedom to do their best work.
The Thirdera Effect
- Design a customer experience that gives your users frictionless access to your products and services
- Leverage AI to predict users needs and generate useful suggestions to for enhanced support
- Simplify end-to-end order management into one powerful platform
Global Music Company Hits the Right Note with Thirdera and ServiceNow
Discover how this global music company overhauled its legacy HR tools with ServiceNow HR Service Delivery to provide in-depth support across 50 countries.
End-to-end Accident Management with ServiceNow CSM
Explore how Thirdera helped Eclipx build an Accident Management System on ServiceNow to give their customers a single solution for managing the claim lifecycle
Service Providers
Your business is in high demand and faces heavy competition, as companies of all sizes are looking to digitally transform across a range of multi-cloud solutions. To meet increasing consumer demands, skill shortages, and operating expenses, you need a solution that enables you to get your team up to speed quickly and provides a connected support experience for your customers, employees, partners, and suppliers..
The Thirdera Effect
- Automate client onboarding for a remarkable first impression
- Streamline order management to simplify the user experience and realise revenues faster
- Power your client's digital transformation with the platform of platforms
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Global SAP on Cloud Leader, Lemongrass, Embarks on Multi-Continent ITSM Overhaul
With Thirdera's help, discover how Lemongrass implemented a modern ITSM platform - ServiceNow - to better serve its global customer base.
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Professional Services Company Accelerates Asset Management Maturity
Discover how this professional services company accelerated asset management maturity across multiple disciplines using Landmark: Asset Management.
Israeli Service Provider Transforms Customer and Business Experience
Discover how this organisation used ServiceNow ITSM to build standardised and scalable IT processes to improve customer and business experience and meet forecasted business growth.
Telecom, Media, & Tech
As technology advances, consumers are demanding and expecting more in the way of customer service. Staying competitive means keeping your products ahead of the curve, but legacy systems may keep you from providing a frictionless experience for your customers.
The Thirdera Effect
- Automate repetitive tasks to reduce cost, errors, and manual effort
- Design your customer experience to exceed user expectations
- Launch products and services faster and more reliably
Playtika Revolutionises Customer Support with ServiceNow
Discover how Playtika modernised the customer experience for millions of players and increased agent efficiency using ServiceNow CSM Pro and ITSM Pro.
Warner Music Group Supports Global Experience Across 56 Countries
Discover how Warner Music Group (WMG) successfully completed an internationalisation project across 56 countries to enhance its global user experience.
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Tech Leader Standardises Remediation While Maintaining Data Confidentiality
This client recognised an opportunity to enhance their security incident experience and remediation, as well as drive efficiency gains using ServiceNow Security Incident Response (SIR).
LIT Enables Limitless Growth with Automated Order Management Solution
Discover how Lera Investment Technologies (LIT) used the ServiceNow platform to streamline order management and optimise customer service, creating a comprehensive foundation upon which to build future growth.
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ngena Achieves Telecom Operational Excellence with Thirdera and ServiceNow
Discover how ngena optimised its service management and assurance processes in order to continue to deliver a superior customer experience.
Evolve HR Service Delivery and the Employee Experience
Discover how Thirdera helped an electronic gaming company use ServiceNow's HR Service Delivery solution to modernise case management and employee experience.
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