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Thirdera Blueprint
HR Service Delivery
Optimize your HR organization with a guided, iterative implementation that accelerates business maturity.
Stage 1 - Foundation
Initiate & Plan
Execute
Deliver
Go-Live & Beyond
Initiate & Plan
3 WEEKSDemo HRSD, collect requirements and deliver stories for acceptance.
Execute
4 WEEKSConfigure HRSD per best practice and customer requirements; continually demonstrate progress and collect new requirements.
Deliver
3 WEEKSProvide functional and technical knowledge transfer and support customer acceptance testers.
Go-Live & Beyond
2 WEEKSPromote code to production and provide post go-live support.
Stage 2 - Crawl
Initiate & Plan
Execute
Deliver
Go-Live & Beyond
Initiate & Plan
3 WEEKSDemo HRSD, collect requirements and deliver stories for acceptance.
Execute
4 WEEKSConfigure HRSD per best practice and customer requirements; continually demonstrate progress and collect new requirements.
Deliver
3 WEEKSProvide functional and technical knowledge transfer and support customer acceptance testers.
Go-Live & Beyond
2 WEEKSPromote code to production and provide post go-live support.
Thirdera Staffing
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Engagement Manager
Responsible for providing leadership and direction to achieve growth and transformation.
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Technical Lead
Ensures the smooth functioning of technical operations, monitors and evaluates staff progress, and ensures overall client satisfaction.
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Supporting Team as appropriate
Skilled resources will be assigned as needed to ensure the implementation meets your project objectives in the 14-week delivery timeframe.
Project Scope
Each stage of Thirdera's HR Service Delivery Blueprint includes a robust list of deliverables to set your HRSD program on course for long-term success. Guided by proven best practices, our team of advisory and technical experts configure and implement a solution best fit for your unique needs and that fosters ongoing maturation.
Stage 1 deliverables:
Focused on supporting HR agents with simple services for basic inquiries, agent-facing knowledge, dedicated HR agent workspace, and standard dashboards.
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Stand up base functionality for HR
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Email intake (up to 1 per COE (6))
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Base Case Management processes
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Knowledge - agents (setup and training on create/import/manage)
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HR Services - HR for HR, or Basic inquiries
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Core HR Setup
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Notifications
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Agent Workspace
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Integration - HCM (one-way)
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HR Security
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Baseline dashboards and SLAs
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SLA per COE (resolution SLA definition)
Stage 2 deliverables:
Focused on supporting employees with the most common requests and inquiries, employee-facing knowledge, and a consistent, branded experience.
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Enable employee self-service
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Add HR to Employee Center (pro)
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Taxonomy
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Page routes/setup
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Knowledge - employees
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HR Services (top 5-10 employee facing w/ record producer)
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Notifications - employee-facing
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Survey (one ESAT survey)
Outcomes
Elevated Operational Efficiency
Foundation for Growth
Consolidated View
Dedicated Workspaces
Data-Driven Analytics
HCM Integration
Let's get started
Connect with our HR & Employee Experience experts for a detailed look at how you can improve your HR experience.