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CitizenKey
A Built with ServiceNow offering that elevates the service experience for constituents
It's time to modernise service delivery
Governments, ranging from small municipalities to sprawling federal organisations, are dealing with existing technical environments and processes that are outdated, disconnected, manual-based, and inefficient. Combined with talent retention challenges, the public sector is at a crossroads when it comes to service delivery.
Meet CitizenKey
CitizenKey is a ServiceNow-certified solution that addresses the unique challenges faced by public sector organisations. Focused on delivering a modern consumer-centric experience, CitizenKey accelerates the deployment of a secure, persona-based, and digital-first solution for federal and state agencies. CitizenKey helps you rapidly deploy your organisation's services and programs to your constituents and other interested parties in an easy-to-use and repeatable framework.
Features of CitizenKey include:
Modern Constituent Portal
Digitial Voice & SMS Support
Multistep Citizen-Facing Webforms
Pre-Built Service Offering
Omnichannel Engagement
Large Attachment Ingestion
Public Sector Security & Data Model
Persona-Based Services
Elevate the Service Experience for Constituents with CitizenKey
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Unlock the Power of Digital Experience with CitizenKey
Watch this demo to learn about the CitizenKey constituent portal - a dynamic and interactive UX with complete customer service, service offerings, and knowledge management capabilities. The portal is a central hub for your citizens, other agencies, and business partners to communicate and interact with your organization.
Outcomes
Enhanced satisfaction
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Single data model
Increased productivity
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Government Agency INDOT Modernises Its Constituent Service Model with CitizenKey
By utilising Thirdera’s CitizenKey offering— modelled after ServiceNow’s Public Sector Digital Services product—INDOT has unlocked a modernised service delivery experience for Indiana citisens. Typical requests and concerns (such as reporting potholes, requesting road repairs, or gathering construction information) are now easily mitigated with a self-service model designed for future growth and sustainability.
Let’s get started!
