

It's time to modernise service delivery
Governments, ranging from small municipalities to sprawling federal organisations, are dealing with existing technical environments and processes that are outdated, disconnected, manual-based, and inefficient. Combined with talent retention challenges, the public sector is at a crossroads when it comes to service delivery.
Meet CitizenKey
CitizenKey is a ServiceNow-certified solution that addresses the unique challenges faced by public sector organisations. Focused on delivering a modern consumer-centric experience, CitizenKey accelerates the deployment of a secure, persona-based, and digital-first solution for federal and state agencies. CitizenKey helps you rapidly deploy your organisation's services and programs to your constituents and other interested parties in an easy-to-use and repeatable framework.
Features of CitizenKey include:

Modern Constituent Portal

Digitial Voice & SMS Support

Multistep Citizen-Facing Webforms

Pre-Built Service Offering

Omnichannel Engagement

Large Attachment Ingestion

Public Sector Security & Data Model

Persona-Based Services
See CitizenKey in action
Unlock the Power of Digital Experience with CitizenKey
Watch this demo to learn about the CitizenKey constituent portal - a dynamic and interactive UX with complete customer service, service offerings, and knowledge management capabilities. The portal is a central hub for your citizens, other agencies, and business partners to communicate and interact with your organization.
Outcomes

Enhanced satisfaction
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Single data model

Increased productivity
Customer success
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Government Agency INDOT Modernises Its Constituent Service Model with CitizenKey
By utilising Thirdera’s CitizenKey offering— modelled after ServiceNow’s Public Sector Digital Services product—INDOT has unlocked a modernised service delivery experience for Indiana citisens. Typical requests and concerns (such as reporting potholes, requesting road repairs, or gathering construction information) are now easily mitigated with a self-service model designed for future growth and sustainability.