Pharma Company Reduces Technical Debt with App Rationalisation

Have you ever stopped to think about how many applications your company has? Have you mapped how many of them you really use? Have you ever thought about the cost of not rationalising their use? These are questions that you may have asked yourself or maybe you’ve never asked yourself, but you should start asking. One of our clients decided to ask themselves these questions and came to the conclusion that if they weren’t able to rationalize and reduce the current app scenario or the demand for IT services, their goals of business optimisation and platform maturity would be stunted. 

Following an internal audit, this organisation realised that there were about 3,000 applications that did not deliver the expected benefits. In addition, due to a lack of IT demand control, 3 robotic process automation (RPA) tools had been launched in two years to perform the same tasks. There was a general awareness that maintenance costs were high, but little to nothing was known about more viable alternatives. As such, the credibility of IT operations within the organisation was reeling, as both intangible and monetary resources were not optimised. 

Key Challenges

Our Solution

The pharmaceutical organisation relied on Thirdera to guide them in gaining full control over IT management. We were able to show that in just 4 years, 90% of their apps would still be in use and would represent a technical debt of over 40% of their IT budget.

Through our IT Landscape Rationalisation transformation program, we have helped reduce costs and improve decision-making by developing solutions that map the app portfolio and record demands to avoid duplication, aligning what is needed with what exists on a day-to-day basis. 

The Result

Thirdera has been able to build technology lifecycle plans that help control risk and align business capabilities to prioritize which apps to integrate and which projects to develop. Also, its strategy is no longer confusing and changeable, nor does it directly impact IT’s relevance to the business. Furthermore, the investment no longer falls on deaf ears and now the financial benefits are more in line with what was expected. In short, since the initial chaos, the organisation has regained control resulting in increased operational efficiencies and more strategic-driven decisions.

About Thirdera

As the largest global pure-play ServiceNow partner, Thirdera is a trusted Elite ServiceNow partner focused solely on improving and innovating the way our customers leverage the ServiceNow platform. Our experts possess authoritative capabilities and skillsets spanning the entire Now Platform. This extensive platform expertise allows us to understand our customers’ needs and deliver tailored solutions that solve business challenges.

Contact us today to discuss your next project, and enter a new era of ServiceNow partner experience.