Exciting news! Thirdera has been acquired by Cognizant.

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  • What We Do
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    What We Do

    Thirdera generates transformation, digitization, and automation for our customers at the speed of NOW.

     

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    • What We Do
    • Advise
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      • Advise
      • Assessment & Roadmap
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        Assessment & Roadmap

        Develop a long-term, transformational strategy for growing your business around ServiceNow alongside the most experienced leaders in the ecosystem.

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      • Design Services
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        Design Services

        Adopt tailored experiences that harness organizational capabilities.

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      • Organizational Change Management
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        Organizational Change Management

        Achieve improved team buy-in and ServiceNow ROI with our experts in executing a proactive organizational change management strategy.

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      • Training
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        Training

        Work with industry-leading certified ServiceNow trainers to build effective practices and increase user confidence within your organization.

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    • Implement
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      • Implement
      • ITx
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        ITx

        Improve IT service KPIs across your organization through automated processes that align with your overall business objectives.

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      • Employee Experience
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        Employee Experience

        Engage your employees, promote self-service, and free your HR team from manual and repetitive tasks with ServiceNow and the HR experts at Thirdera.

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      • Security
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        Security

        Find threats and take action with  more speed, intelligence, and consistency.

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      • Risk & Continuity
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        Risk & Continuity

        Confront risks with confidence and resilience. 

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      • Customer Service Management
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        Customer Service Management

        Create a modern and intelligent customer experience. 

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      • Experience Management
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        Experience Management

        Explore tailored experiences that harness organizational capabilities.

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      • ServiceNow Store
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        ServiceNow Store

        Explore Thirdera’s applications in the ServiceNow Store.

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      • Built with ServiceNow Offerings
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    • Optimize
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    What We Do

    Thirdera generates transformation, digitization, and automation for our customers at the speed of NOW.

     

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  • Who We Are
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    Who We Are

    We help organizations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

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    Who We Are

    We help organizations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

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    Specialization
    NEWS

    Exciting news! Thirdera and Cognizant Awarded Three ServiceNow Partner Specializations

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  • Industries
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    Industries

    Find the right level of expertise to meet your specific ServiceNow needs.

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    • Industries
    • Education
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      Education

      Modernize learning to create amazing experiences for all. 

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      CASE STUDY

      Simplifying Higher Education Credit Management with ServiceNow CSM

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    • Energy & Utilities
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      Energy & Utilities

      Automate critical operations to provide highly available, reliable services. 

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      CASE STUDY

      Energy Multinational Improves Productivity by Automating IT Requests

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    • Financial Services
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      Financial Services

      Create seamless experiences for customers and agents with compliance. 

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      CASE STUDY

      Insurance Provider Projects $75MM Gain in Business Value from Asset Management Transformation

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    • Government
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      Government

      Enable better decision-making to deliver optimized government services. 

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      CASE STUDY

      Government Agency INDOT Modernizes Its Constituent Service Model with CitizenKey

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    • Health Care & Life Science
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      Health Care & Life Science

      Deliver better outcomes now and into the future with health IT. 

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      CASE STUDY

      Process Automation Delivers $800k in Annual Savings for Pharma Giant

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    • Manufacturing
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      Manufacturing

      Set a new standard for manufacturing with truly connected operations. 

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      CASE STUDY

      Elevating Market Research and Product Development with ServiceNow SPM

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    • Nonprofit
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      Non-profit

      Balancing mission-driven goals with operational efficiency requires innovative solutions that can streamline processes, and enhance program delivery without straining budgets.

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      CASE STUDY

      UN Agencies Rely on Thirdera and ServiceNow to Support the Ukrainian Aid Response

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    • Retail & Hospitality
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      Retail & Hospitality

      Digitize and automate workflows to enhance the customer experience, online and in-store. 

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      CASE STUDY

      Global Music Company Hits the Right Note with Thirdera and ServiceNow

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    • Service Providers
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      Service Providers

      Develop innovative solutions with a modern service provider platform. 

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      CASE STUDY

      Global SAP on Cloud Leader, Lemongrass, Embarks on Multi-Continent ITSM Overhaul

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    • Telecom, Media & Tech
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      Telecom, Media & Tech

      Scale and support operations with end-to-end digital workflows. 

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      CASE STUDY

      Playtika Revolutionizes Customer Support with ServiceNow

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    Industries

    Find the right level of expertise to meet your specific ServiceNow needs.

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    CASE STUDY Playtika modernized the customer experience for millions of players and increased agent efficiency using ServiceNow CSM Pro and ITSM Pro Read more
  • Resources
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    Insights

    Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.

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    Insights

    Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.

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    thirdera + cognizant graphic 2024-01
    NEWS

    Thirdera is being acquired by Cognizant.

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Contact Us
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Thirdera Digital

Deliver tailored experiences that harness organizational capabilities.

 
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Digital Portfolio

Intelligent designs that drive business value

Discover the ways Thirdera Digital creates intuitive experiences that increase efficiencies, productivity, and satisfaction for ServiceNow customers around the world. 

Explore our portfolio
OUR METHODOLOGY

People-centered design based on collaboration

Our iterative approach involves observing user patterns and behaviors to create novel systems that enable people to workflow smoothly. During each stage, our focus is placed on people centered processes and fostering an environment that welcomes feedback and change.

Explore: Meet the user
Understand user base by learning about user requirements, discovering what tasks they are trying to accomplish and pinpointing workflow pain points.
Explore: Meet the user
Analyze: Be the user
Explore user personas by incorporating user needs and goals with observed patterns and behaviors.
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Prototype: Ideate
Present concept for user and stakeholder review, as well as test user flows with low-fidelity wireframes.
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Validate: Does it work?

Perform cognitive walkthrough using interactive prototypes to generate feedback on usability, development review, and discussion with architects.

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Design: Detailed Assets
Create robust, high-fidelity designs including style guides and asset libraries to ensure cohesive branding.
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Deliver: Make it happen
Implement final edits, create development package, and work closely with developers to deliver finished product.
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PORTFOLIO

E-commerce

As a multinational E-commerce company with nearly 16,000 employees, this retailer chose the ServiceNow platform to transform their employee experience from beginning to end.

To facilitate this effort, Thirdera Digital designed an easy-to-use Shared Services Portal to help drive greater communication across departments and grant employee access to all necessary information and resources.

Key Features

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Personalized Landing Page

Personalized landing pages designed to fit each employee journey.
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My Requests, Tasks Widget

Track the status of requests and tasks directly from employee landing page.
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My Team Widget

Quickly search and connect across different teams and departments.
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My Calendar Widget

Responsive daily schedule helps employees get the most out their workday.
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Portfolio

Energy Provider

A leading North American energy provider that prides itself in producing reliable and affordable energy was looking for a way to use the ServiceNow platform to improve their IT capabilities and functionality.

We implemented an IT Portal that houses incident, request, and alert capabilities for a vast user base. The portal’s intuitive design makes adapting to this system a simple task for new and existing employees.

Key Features

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Portal Theme

Tailored to field and office workers alike to deliver an unmatched user experience.
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Favorites Widget

Allow employees to add and remove items for convenient access to essential materials.
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Responsive Design

Versatile layouts to deliver a consistent portal experience over a multitude of devices
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Alerts Widget

Stay notified with the most relevant and up-to-date site alert information.
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PORTFOLIO

Engineering Firm

We partnered with ServiceNow and a world-renowned engineering firm to design a microsite that would help support the wellbeing of their employees. The intent of this project was to educate and coach employees on ways to lead healthier lifestyles.

The site hosts information on company programs and provides users with actionable resources. It features a user-friendly design with brand aligned theme and images, resulting in an inviting employee experience.

Key Features

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Theme Implementation

Customized theme to better align with company branding.
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Wellness Categories

Individual sections made for physical and mental health, financial and emotional.
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Actionable Resources and Tools

Wellness categories offer both internal and external links to recommended resources and tools.
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Announcements Widget

Recent news and announcements on employee wellness.

Explore Thirdera Digital (3D) Insights
Unreasonable Hospitality and Unreasonable Digital Experiences
Blog

Unreasonable Hospitality and Unreasonable Digital

As leader of the Experience Practice at Thirdera, a Cognizant company, I've found unexpected inspiration in Will Guidara's "Unreasonable Hospi...

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Digital Butterfly Effect: The Impact of an “Experience First” Approach
Blog

Digital Butterfly Effect: The Impact of an “Experience

In the fast-evolving landscape of digital transformation, the concept of 'experience first' is not just a buzzword but a strategic imperative....

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How Thirdera Uses Generative AI to Enhance User Experiences
Blog

How Thirdera Uses Generative AI to Enhance User

My role at Thirdera centers around crafting seamless and engaging user interactions. In a world where technology continually evolves, harnessi...

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Blog

Get Excited for 2023 Design Trends

In the constantly evolving world of UX/UI, staying on top of trends is crucial for businesses looking to improve the efficiency of their daily...

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ChatGPT and User Experience
Blog

ChatGPT and User Experience

As the Director of User Experience at Thirdera, I understand the value of utilizing technology to enhance and improve the user experience. One...

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Why you need to prioritize UX/UI design in your employee experience
Blog

Why you need to prioritize UX/UI design in your

The business value of good design makes perfect sense. If customers find it difficult to do business with you, whether online, on their phone,...

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Energy Provider Simplifies User Experience with Thirdera & ServiceNow
Case Study

Energy Provider Simplifies User Experience with

As one of the largest oil and natural gas producers in North America, this organization needed to create a user-friendly IT service portal tha...

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Optimize IT Governance Workflows With Thirdera and ServiceNow
Case Study

Optimize IT Governance Workflows With Thirdera and

This leading global financial services organization practices sound risk management and strive to build sustainable, healthier communities for...

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ServiceNow's Next Experience UI, and how to embrace the change
Blog

ServiceNow's Next Experience UI, and how to embrace the

We love the way that the ServiceNow community joins together in excitement during the version releases. Even though we know there’s going to b...

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ServiceNow eBook: 2022 UX/ UI Trends Revealed
Thirdera Digital

ServiceNow eBook: 2022 UX/ UI Trends Revealed

Experience is at the front and center of the ServiceNow platform, as more and more organizations seek user interfaces and experiences that are...

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Blog

A New Era of UX/UI: Meet the Leaders Prioritizing User

On September 22, Thirdera announced that they had acquired APPOXIO, a leading UX/UI design agency focused on ServiceNow® which will serve as t...

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Thirdera Buys APPOXIO, Launches Thirdera Digital (3D)
News

Thirdera Acquires APPOXIO and Launches Thirdera Digital

A new business unit within Thirdera, 3D will help customers design user interfaces and experiences within ServiceNow that are intuitive, perso...

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