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Telecommunications & Order Management
Welcome to a new era of communications services and order management.
Explore Telecommunications
Engage your customers
Telecom and technology providers have to navigate a complex order process for their customers, and are ready for a more modern solution. Eliminate manual tasks, automate common requests, and remove fractured processes to improve service operation, agent productivity, and customer satisfaction. Utilise Thirdera's phased approach to develop effective methods for user engagement, enable new levels of efficiencies and self-service, as well as take a proactive approach to continued strategy and success.
Outshine customer expectations
Reduce operational costs whilst offering your customers a modernised frictionless experience. Designed to meet the needs of CSPs, ServiceNow's TSM solution provides a single platform for end-to-end service management.
- Launch consumer products and services quickly and easily
- Streamline new customer onboarding
- Reduce operational costs with proactive care and intuitive self-service
- Empower agents for increased customer satisfaction and retention
Put the "order" back into Order Management
Accelerate revenue growth by providing more efficient services, modernising your order fulfilment process, and delivering ongoing customer support. ServiceNow allows you to automate order management workflows across customers and suppliers, creating an experience that is simple, consistent, and intuitive.
- Expedite time to market for products and services
- Simplify operations across departments with workflows and automation
- Deliver proactive care once orders are fulfilled
Connect order management and assurance on one platform
Orchestrate work across the enterprise to improve customer service, gain efficiencies, and reduce risks. Create a central solution where customers, care agents, service teams, and field operations have everything they need to use, deliver, and support your core business. With ServiceNow, you can scale to meet growing service complexity and order volumes to prevent liabilities and reduce time to revenue.
Chris Pearson
ServiceNow Master Architect
Chris is a ServiceNow Certified Master Architect and has led numerous ServiceNow platform implementations for domestic and global companies of all sizes. He has over 15 years of experience in IT service delivery, leading teams in custom application development, and has more recently been involved in building foundational templates for ServiceNow’s App Engine solution.
“If you can whiteboard it, we can build it.”
Give your service management an upgrade
Build strategy
Get automated
Amaze your customers
Enhance visibility
Create new capabilities
Manage costs
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ngena Achieves Telecom Operational Excellence
For ngena, the coordination and tracking of orders and application sets relied heavily on manual tasks and siloed processes across multiple departments. Thirdera enabled ngena to develop a cutting-edge portal for suppliers, partners, and resellers to streamline that process for an intuitive user experience.
Explore Telecom & Order Management Insights
Blog
Podcast: Leveraging innovation to survive and thrive
The world of order management can be complex, to say the least. In this Innovation Today podcast, Vicki Harris, Director, Business Development...
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Blog
Revolutionizing the World of Telecom with Thirdera and
The world of telecommunications is undergoing a massive information revolution—and Thirdera is right there for every step of it.
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News
Thirdera Launches ServiceNow-Certified Telecom Offering
The Elite-level ServiceNow partner has created a powerful front-end to the ServiceNow order management system, streamlining the intake and val...
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Blog
ServiceNow Demo: Telecommunications Service Management
Empowering partners with Telecom Order Management When ngena implemented ServiceNow's Telecommunications Service Management (TSM) and Order Ma...
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Case Study
ngena Achieves Telecom Operational Excellence With
Headquartered in Frankfurt, Germany with business operations in the United States, South America, Europe and Asia, ngena’s mission is to unite...
Read moreLet’s get started!
