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Built with ServiceNow Offerings
Superpowered offerings to optimize business performance
Attentive: Advanced Phishing Response
Attentive: Advanced Phishing Response leverages ServiceNow’s Security Incident Response (SIR) User Reported Phishing application, workflow automation, and 3rd party integrations to create an automated end-to-end phishing process. Based on best practices, this offering consolidates submitted phishing incidents, automates manual steps, and surfaces enriched threat data to provide a single workspace to track, manage, and contain phishing events.
Consolidate Phishing Incidents and Accelerate Resolution Times
This insurance company’s processes for analysing, parsing, and enriching phishing emails used a range of siloed, manual tools. This was not only clunky and time-consuming—it was also a potential security risk for internal and client data. Under Thirdera’s technical and consultative guidance, the company was able to deploy a strong cybersecurity strategy to effectively manage new levels of cyber risk using a blend of discovery, identification, and remediation.
CitizenKey
CitizenKey is a ServiceNow-certified solution that addresses the unique challenges faced by public sector organisations. Focused on delivering a modern consumer-centric experience, CitizenKey accelerates the deployment of a secure, persona-based, and digital-first solution for federal and state agencies.
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Government Agency INDOT Modernises Its Constituent Service Model with CitizenKey
By utilizing Thirdera’s CitizenKey offering— modeled after ServiceNow’s Public Sector Digital Services product—INDOT has unlocked a modernised service delivery experience for Indiana citizens. Typical requests and concerns (such as reporting potholes, requesting road repairs, or gathering construction information) are now easily mitigated with a self-service model designed for future growth and sustainability.
Clarity
Thirdera and ServiceNow are reshaping how industries perform Order Management with Clarity. Combining intuitive aesthetics with powerful automation, Clarity provides your organisation with a complete Order Management solution that can generate tangible business value from day one.
Improve Customer Satisfaction with More Transparent Order Fulfillment
Recognising that automating order management was critical to growth potential, Lera Investment Technologies (LIT) engaged Thirdera and ServiceNow in an effort to overhaul their procedures. These improvements have allowed LIT to streamline order management and optimise customer service, creating a comprehensive foundation upon which to build future growth.
Cybersecurity Hardening
With Cybersecurity Hardening, Thirdera and ServiceNow will reduce the effort to monitor and improve your attack surface. Taking a tools and processes approach, we go beyond the technical integration. The result is a consolidated toolset and processes that reduce your attack surface and the effort to manage it.
DevOps Connect
DevOps Connect leverages ServiceNow’s DevOps Change, DevOps Config, AIOps, and Application Portfolio Management tools to create a DevOps loop that automates changes, configuration management updates, application event monitoring, and application total cost of ownership calculations. It brings together many disjointed or swivel chair processes and technologies to increase visibility into application changes.
EDify
With EDify, universities can deliver the connected, intelligent experience that today’s students expect while positioning the institution for the future. Leveraging automated workflows and AI, EDify provides personalised experiences and support for students, faculty, parents, and alumni across multiple channels.
Simplifying Higher Education Credit Management
This top-ranked public university in Australia wanted to create a better experience for students enrolling in its academic programs. Discover how they used the ServiceNow platform to create a user-friendly Credit Management system to increase visibility for students and faculty and significantly accelerated processing times.
Elevate UX
Elevate UX empowers organisations to not only enhance internal communication but also transform the user experience into a strategic advantage. Pairing ServiceNow Employee Center Pro with Thirdera's UX expertise, this Built with ServiceNow offering delivers a customized, people-first portal aligned with your company ethos to foster strong internal adoption and a unified, empowered workforce.
Integrity
Integrity optimises the management of your software and hardware portfolio through the rapid identification of technology risks and the reduction of technical debt. By leveraging ServiceNow Discovery, HAM Pro, SAM Pro, and Technology Portfolio Management, this offering drastically reduces the time to value compared to traditional implementation approaches.
Landmark: Asset Management
Landmark: Asset Management swiftly gauges your Asset Management maturity to enable streamlined roadmap development and support the expansion of the ServiceNow platform.
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Professional Services Company Accelerates Asset Management Maturity
Using Landmark: Asset Management, discover how this global professional services company quickly identified current asset management maturity, ROI opportunities, and recommendations; ultimately, enabling a 65% reduction in annual spend on unaccounted hardware assets.
Velocity
Velocity helps legal operations teams provide structure to employees’ legal requests and quickly modernise the delivery of legal services. By providing self-service to employees through your existing ServiceNow Employee Center, employees can find answers to basic requests, allowing the legal team to focus on more complex matters.
Major Transit Agency Streamlines Legal Service Delivery
As a large metropolitan transit agency serving over 36 million riders annually, this organisation has an extensive legal department, but with many lawyers responding to legal requests via email, the organisation’s legal processes lacked consistency and efficiency. To streamline its legal operations, the organisation implemented ServiceNow Legal Service Delivery (LSD), partnering with Thirdera, to make the implementation a success.
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