How ServiceNow is Helping Financial Organisations Increase Revenue

85% of business executives in the financial sector say that digital transformation projects have increased their organisation’s revenue. 84% have seen improvements regarding risk and safety, according to various surveys. Together with the subjective reasons - strengthening customer relationships, generating trust, and driving a goals-based business approach aligned with all departments - these two statistics amplify the importance of adopting a digital workplace. 

Despite the maturity of many firms in this sector, most need to address a number of challenges, such as:

• New digital market niches
• More technologically advanced competition
• Changing requirements of regulatory compliance
• Converting business strategy into a tangible technology plan
• Providing better experiences to customers and employees
• Containing the costs involved in using IT solutions and resources that are poorly scaled due to insufficient rationalisation

Digitalise workflows in order to offer better services

For all these reasons, it is advisable to digitalise sometimes complex workflows so as to offer the best services by means of:

Generate attractive unified experiences

At Thirdera, we help you avoid impacts that affect your costs, control, compliance, customers, employees, and continuous improvement. How? With ServiceNow - a single platform that customers can use to fluidly navigate from the front to the back office, automate the detection and mitigation of operational risks, and create attractive unified experiences both remotely and in person. Discover how this financial services firm did just that, in turn improving customer engagement, customer satisfaction, and service response time. 

The time has come to enhance efficiency across departments and to reduce costs. Through automation, the time to market new Fintech products and services can be cut by 25%. We can also decrease front, middle, and back office costs by 40% using process automation and AI, with a 25-point increase in customer satisfaction levels.

Become a leader in your market

Contact our platform experts to leverage resilience in operations and lead your financial organisation's digital transformation journey. Are you in?