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ServiceNow Webinar: The Art and Science of Experience Management
December 09, 2021 @ 11 AM PST | 2 PM EST
1 hour
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Overview
Thirdera teamed up with HappySignals and ITSM Academy for a thought leadership discussion around ServiceNow Experience Management.
Join us for an action-packed hour where you’ll hear from leading experts around the ServiceNow ecosystem on how they are leveraging “Experience” to modernize and improve the way you deliver services.
In this webinar, we covered:
- The anatomy of an Experience Level Agreement (XLA) - why they matter and why now!
- The importance of people-centered design based on collaboration
- What makes Enterprise IT end-users happy and how to leverage the world's foremost happiness data set to benchmark your services delivery
- Ways to improve user adoption and experiences
Meet our Experience Management Experts:
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Breanne Creelman - Director, UX/UI - Thirdera Digital .png?width=106&name=MicrosoftTeams-image%20(80).png)
Lisa Schwartz - CEO of ITSM Academy .png?width=108&name=MicrosoftTeams-image%20(81).png)
Sami Kallio - CEO of HappySignalsGet in touch
If you have any questions about this webinar, please don't hesitate to connect by completing the Contact us form.
Thank you for reaching out! We will connect with you soon!