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ServiceNow Platform Maturity Quiz
INNOVATION MATURITY
Which option below best describes your organization when it comes to its innovation capabilities?
Established awareness of innovation importance, defined initial goals and objectives, began fostering an idea-focused culture, and created an initial process for capturing and evaluating ideas.
Implemented structured idea generation, promoted diverse collaboration, embedded innovation as a core value, and tracked process metrics from idea to implementation.
Established a formal pipeline categorizing ideas, cultivated external partnerships, dedicated prototype resources, and utilized data analytics to identify opportunities.
Attained recognition as an innovation thought leader through sharing best practices, mentoring others, and promoting a culture with innovation woven into daily activities across the organization.
Transformation Maturity
Which option below best describes your organization when it comes to its transformation capabilities?
Developed understanding, set initial goals, and cultivated team awareness around transforming and adapting to changing business needs.
Aligned strategic initiatives, structured execution plans, fostered collaboration, prioritized projects, tracked progress, and collected feedback for continuous improvement.
Integrated transformation throughout the organization's DNA, aligned strategy, harmonized initiatives, empowered employees, cultivated a culture of continuous improvement, and promoted leadership participation.
Drove fundamental operational shifts through cross-functional transformations, leveraged strategically, earned recognition as an industry leader, shared insights, and mentored other organizations.
Operations Maturity
Which option below best describes your organization when it comes to its operations capabilities?
Established core processes, defined team roles and responsibilities, and developed initial standard operating procedures.
Streamlined processes across areas, documented and standardized procedures, implemented basic tracking, conducted bottleneck reviews, introduced automation, and established key performance indicators.
Developed an integrated framework, ensured cross-functional collaboration, extended operational excellence principles, leveraged data insights, and aligned with organizational goals.
Transformed operations into a strategic asset, influenced strategy through insights, spearheaded leading practices, pioneered benchmarks, shared thought leadership, and continuously innovated.
Get your quiz results!
By providing your email address, not only will you have access to your platform maturity results, but you'll also have access to our 2024 Platform Management Guide - 9 pages of best practices to advance your business maturity!
ServiceNow Platform Maturity Quiz
Based on your responses, your organization’s platform management maturity is as follows:
Innovation
Basic
Intermediate
Advanced
Expert
Foundation & Awareness
Structured Transformation Initiatives
Innovation Integration & Ecosystem
Innovation Leadership & Industry influence
Transformation
Basic
Intermediate
Advanced
Expert
Foundation & Awareness
Structured Transformation Initiatives
Innovation Integration & Ecosystem
Innovation Leadership & Industry influence
Operations
Basic
Intermediate
Advanced
Expert
Foundation & Awareness
Structured Transformation Initiatives
Innovation Integration & Ecosystem
Innovation Leadership & Industry influence
Now that your maturity baseline is known, explore the ways you can elevate and optimize it with our 2024 Platform Management Guide. Sharing top-line maturity principles, this guide serves as your roadmap to building a center of excellence!
