Transforming Store Operations with ServiceNow Field Service Management

Following Thirdera's strategic implementation of ServiceNow Field Service Management (FSM), this leading retailer has modernized store operations, enhanced employee experience, and driven operational excellence.

Project Snapshot

Key Challenges

	Inefficient store workflows with manual tasks and communication barriers caused delays and reduced accuracy.
	Reactive store operations led to recurring problems and inefficiencies in inventory management.
	Duplicate service requests from store employees created confusion and workflow bottlenecks.
	Limited visibility into operational performance hindered proactive decision-making.

Our Solution

Thirdera delivered a comprehensive transformation strategy centered around ServiceNow Field Service Management (FSM).

	Platform optimization Implemented ServiceNow FSM to streamline store operations and automate manual processes.
	Strategic advisory Provided architectural and advisory oversight to ensure optimal platform utilization and adoption.
	Continuous improvement Established ongoing service improvement practices to drive sustained transformation and operational excellence.

The Result

About Thirdera, a Cognizant company

Thirdera, a Cognizant company is an Elite-level ServiceNow partner, enabling customers to maximize the value of the ServiceNow platform through workflow-enabled services and solutions. Founded in 2021 and acquired by Cognizant in 2024, Thirdera, a Cognizant company is one of the largest and most credentialed ServiceNow partners globally. We offer world-class guidance to help businesses accelerate growth and productivity. With expertise and capabilities spanning experience design, process optimization, and AI-accelerated solutions, we are ushering in the next era of transformation, automation, and partner expectation. Visit www.thirdera.com for more information.

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