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ServiceNow Service Portal

Streamlining Transportation Request Management with ServiceNow

Michael Henderson September 26, 2024

Recognizing the need for a centralized, transparent system to handle transportation-related interactions, this public school district turned to Thirdera to design and implement a comprehensive portal on the ServiceNow platform.

Project Snapshot

95%

reduction in manual communication methods

75%

increase in request management efficiency

80%

increase in parent/guardian satisfaction
Client size: 4,500 Client industry: Education Client location: U.S.

 

Key Challenges


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Manual, decentralized processes for handling parent/guardian transportation requests, including bus stop relocations. 
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Difficulty tracking, organizing, and fulfilling requests in a timely manner due to use of shared spreadsheets.
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Lack of transparency and accountability in the transportation request lifecycle.

Our Solution

Thirdera leveraged the ServiceNow platform and the Public Sector Digital Services (PSDS) product to design and implement a centralized transportation management solution. Key aspects of the project included:

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Parent/Guardian Portal
We built a dedicated portal for parents and guardians to search for information, submit requests, and monitor the status of their inquiries.
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Streamlined Request Management

School staff and authorized personnel gained access to the portal to view, manage, and fulfill incoming transportation requests.
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Reporting and Analytics

The district can now generate comprehensive reports and identify trends to optimize resource allocation and transportation operations.

 

The Result

Improved parent/guardian experience
Parents and guardians can now easily access information and submit requests through a self-service portal, reducing the burden on school staff and providing transparency into the request lifecycle.

Enhanced operational efficiency
School personnel can now organize, monitor, and fulfill transportation requests in a structured manner, eliminating the challenges of manual, decentralized processes.
 

Increase visibility and reporting
The district gained valuable insights into transportation-related activities, allowing them to identify trends, optimize resource allocation, and generate comprehensive reports.

About Thirdera, a Cognizant company

Thirdera, a Cognizant company is an Elite-level ServiceNow partner, enabling customers to maximize the value of the ServiceNow platform through workflow-enabled services and solutions. Founded in 2021 and acquired by Cognizant in 2024, Thirdera, a Cognizant company is one of the largest and most credentialed ServiceNow partners globally. We offer world-class guidance to help businesses accelerate growth and productivity. With expertise and capabilities spanning experience design, process optimization, and AI-accelerated solutions, we are ushering in the next era of transformation, automation, and partner expectation. Visit www.thirdera.com for more information.

Contact us today to discuss your next project and enter a new era of ServiceNow partner experience.

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WRITTEN BY

Michael Henderson

Michael has been a content marketing professional in the ServiceNow space for over 10 years. His focus is developing engaging content that empowers clients to make informed decisions throughout their service management journey.
[servicenow-service-portal, case-study, education] [ServiceNow Service Portal, Case Study, education]

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