Bridging IT and OT: How ServiceNow is...
Manufacturing has always captured our imagination. From popular TV shows like "How It's Made" and "Mega Factories" to factory tours offering behind-the-scenes glimpses of...
Read MoreThirdera generates transformation, digitization, and automation for our customers at the speed of NOW.
We help organizations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
We help organizations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
Exciting news! Thirdera and Cognizant Awarded Three ServiceNow Partner Specializations
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Read moreStay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Identifying risks with its CMDB, this Australian-based roadway developer transitioned to ServiceNow ITOM Visibility to support IT asset, service, and vulnerability management while ensuring CMDB data integrity.
> 10% percentage of new CIs discovered with ITOM Visibility |
945 days saved managing vulnerabilities |
Client size: 9,000+ | Client industry: Transportation | Client location: Australia |
With continued growth, the company’s increasingly sprawling IT infrastructure became difficult to track and manage, leading to confusion and unnecessary spending.
Custom-built discovery solution caused inaccuracies in critical IT asset information in the CMDB. |
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No visibility into deployed or installed software updates. |
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Inaccurate CMDB data risked non-compliance exposure, financial losses, and potential damage to public reputation. |
Thirdera, a Cognizant company implemented ITOM Visibility to replace the legacy discovery tool. Critical capabilities included:
Discovery |
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Service Graph Connectors A comprehensive 13-month implementation plan used Service Graph Connectors to populate the CMDB to build trust in the data and minimize operational risks. The change also accelerated time to value by freeing up valuable team resources. |
Improved CMDB data accuracy |
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Enhanced efficiency Aligning to ServiceNow’s Common Service Data Model (CSDM) scales efficiency and accelerates service delivery times. |
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Expanded scheduling power |
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Centralized visibility |
Thirdera, a Cognizant company is an Elite-level ServiceNow partner, enabling customers to maximize the value of the ServiceNow platform through workflow-enabled services and solutions. Founded in 2021 and acquired by Cognizant in 2024, Thirdera, a Cognizant company is one of the largest and most credentialed ServiceNow partners globally. We offer world-class guidance to help businesses accelerate growth and productivity. With expertise and capabilities spanning experience design, process optimization, and AI-accelerated solutions, we are ushering in the next era of transformation, automation, and partner expectation. Visit www.thirdera.com for more information.
Contact us today to discuss your next project and enter a new era of ServiceNow partner experience.
Manufacturing has always captured our imagination. From popular TV shows like "How It's Made" and "Mega Factories" to factory tours offering behind-the-scenes glimpses of...
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