Optimizing the Application Landscape with ServiceNow Enterprise Architecture

This financial services company sought to enhance its enterprise architecture practice by improving application inventory visibility, Business Continuity Management (BCM), and application criticality assessment.

Project Snapshot

Key Challenges

	Inefficient application management across regional and departmental variants.
	Limited visibility into application inventory and business criticality.
	Incomplete BCM coverage.
	Lack of streamlined application certification processes.

Our Solution

Thirdera implemented ServiceNow Enterprise Architecture (formerly APM) to address critical architecture needs.

	Application inventory Established comprehensive inventory of 2,000+ applications, consolidated to ~800 through strategic rationalization.
	Business continuity integration Integrated with existing Fusion BCM tool, expanding application visibility from 20% to 100%.
	Governance enhancement Created automated business criticality evaluation process and simplified application certification schedules
	Analytics and visibility Developed Platform Analytics dashboards for insights into application certification and CSDM gaps.

The Result

About Thirdera, a Cognizant company

Thirdera, a Cognizant company is an Elite-level ServiceNow partner, enabling customers to maximize the value of the ServiceNow platform through workflow-enabled services and solutions. Founded in 2021 and acquired by Cognizant in 2024, Thirdera, a Cognizant company is one of the largest and most credentialed ServiceNow partners globally. We offer world-class guidance to help businesses accelerate growth and productivity. With expertise and capabilities spanning experience design, process optimization, and AI-accelerated solutions, we are ushering in the next era of transformation, automation, and partner expectation. Visit www.thirdera.com for more information.

Contact us today to discuss your next project and enter a new era of ServiceNow partner experience.