Delivering 24/7 Customer Support with ServiceNow...
For this global retailer, transforming their customer service operations meant reimagining how technology could create seamless, instant support experiences. Through Thirdera's...
Read MoreThirdera generates transformation, digitization, and automation for our customers at the speed of NOW.
Develop a long-term, transformational strategy for growing your business around ServiceNow alongside the most experienced leaders in the ecosystem.
Achieve improved team buy-in and ServiceNow ROI with our experts in executing a proactive organizational change management strategy.
Work with industry-leading certified ServiceNow trainers to build effective practices and increase user confidence within your organization.
Improve IT service KPIs across your organization through automated processes that align with your overall business objectives.
Engage your employees, promote self-service, and free your HR team from manual and repetitive tasks with ServiceNow and the HR experts at Thirdera.
Explore tailored experiences that harness organizational capabilities.
Get the right people in to support and enhance your ServiceNow platform, and realize digital transformation.
Explore tailored experiences that harness organizational capabilities.
Build custom applications in ServiceNow that are durable, intuitive, and designed to solve your business needs at scale.
Thirdera generates transformation, digitization, and automation for our customers at the speed of NOW.
We help organizations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
We help organizations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
Exciting news! Thirdera and Cognizant Awarded Three ServiceNow Partner Specializations
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Insurance Provider Projects $75MM Gain in Business Value from Asset Management Transformation
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Balancing mission-driven goals with operational efficiency requires innovative solutions that can streamline processes, and enhance program delivery without straining budgets.
UN Agencies Rely on Thirdera and ServiceNow to Support the Ukrainian Aid Response
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Global SAP on Cloud Leader, Lemongrass, Embarks on Multi-Continent ITSM Overhaul
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Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Offering health insurance and related services to more than 2 million customers, this client wanted to establish a single source of truth to centralize and automate the remediation of active security incidents and vulnerabilities.
50% security incidents converted to actionable cases |
40% reduction in resolution times |
Client size: 3,000+ | Client industry: Insurance | Client location: U.S. |
Existing remediation process was handled using ITSM incidents without much automation. The organization’s tools at the time required optimization and upgrades to achieve a higher and more successful response rate. |
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It was difficult identifying resolution groups due to lack of standardized data from scanners. This resulted in some incidents never being resolved. |
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Vulnerabilities were being routed to teams manually in recurring meetings. Known unfixable vulnerabilities were excluded via reporting consequently becoming unapproved exceptions. |
Thirdera, a Cognizant company facilitated migration from a custom solution in ITSM to SIR while leveraging the platform's workflow automation capabilities to accelerate incident remediation.
ServiceNow Security Incident Response |
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Threat Intelligence Used observables (Indicators of Compromise) table and prioritization to improve resolution decisions by identifying shared security incident attributes and parent-child relationships. |
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Remediation Routing Vulnerability classification, assignment and grouping enabled automatic routing of vulnerable items to the correct remediation teams for faster resolution. |
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Exception Handling Automatic exception rules enabled known approved exceptions to be deferred without manual intervention. |
Reduced resolution times |
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Increased efficiency with vulnerability patches |
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Faster routing and remediation |
Thirdera, a Cognizant company is an Elite-level ServiceNow partner, enabling customers to maximize the value of the ServiceNow platform through workflow-enabled services and solutions. Founded in 2021 and acquired by Cognizant in 2024, Thirdera, a Cognizant company is one of the largest and most credentialed ServiceNow partners globally. We offer world-class guidance to help businesses accelerate growth and productivity. With expertise and capabilities spanning experience design, process optimization, and AI-accelerated solutions, we are ushering in the next era of transformation, automation, and partner expectation. Visit www.thirdera.com for more information.
Contact us today to discuss your next project and enter a new era of ServiceNow partner experience.
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