Global Retailer Maximizes ServiceNow GRC...
Following a successful UX redesign that enhanced the employee experience, this global retailer set their sights on driving more value from their ServiceNow Governance, Risk, and...
Read MoreThirdera generates transformation, digitization, and automation for our customers at the speed of NOW.
We help organizations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
We help organizations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
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UN Agencies Rely on Thirdera and ServiceNow to Support the Ukrainian Aid Response
Read moreDigitize and automate workflows to enhance the customer experience, online and in-store.
Global SAP on Cloud Leader, Lemongrass, Embarks on Multi-Continent ITSM Overhaul
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Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Lemongrass is a software-enabled services provider, synonymous with SAP on Cloud. With a unique combination of experience, expertise, and best practices designed to deliver the desired outcomes from an SAP transformation, Lemongrass delivers superior, highly automated professional and managed services to enterprise customers. The company engineers strategies and services that enable the economics, scale, and agility of hyper-scale computing while unlocking business innovation and controlling the risks and uncertainties.
As Lemongrass helps companies migrate to cloud-based environments and achieve economies of scale, partnerships with SAP, AWS, Microsoft, Google, and other global technology leaders make tangible results possible. Since Lemongrass specializes in hyper-scale growth, innovation is critical for successful implementation.
Lemongrass decided its legacy IT service management (ITSM) solution was no longer suitable for complex IT issue resolution. The company chose Thirdera to seamlessly and strategically de-commission its current platform and pave the way to a new, more effective solution with ServiceNow.
Company ProfileSize: 700+ employees | Industry: SAP & Cloud Consulting | Location: Global |
Lemongrass previously relied on an ITSM tool which, over time, was no longer able to adequately support the teams in their mission to continually innovate and evolve their services. Lemongrass sought a new ITSM system to support its existing customers that could also become a template for future customers. |
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A significant goal for Lemongrass is to solve complex IT problems for customers. Lemongrass needed to introduce any new developments or changes thoughtfully, carefully, and tactfully to minimize customer disruption. |
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As a major international project, the success of the ITSM implementation was highly dependent on being able to meet across global boundaries and get work done efficiently and transparently. |
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Speedy implementation of a new customer portal was necessary for Lemongrass’s clients, many of whom were also global. ServiceNow was the key to unlocking an entirely new chapter of high-standard services. |
When working with a company known for its innovation and complexity, it’s vital to respect in-house expertise and knowledge. Lemongrass is not only in a unique position within its industry, but the abundance of cross-continental collaboration required also made new processes particularly nuanced.
Thirdera approached the project with these unique factors in mind to instill belief in new developments while offering assurance to Lemongrass’s existing customer network.
From the start, Thirdera’s overarching goal was to implement a modern ITSM solution—ServiceNow—to help Lemongrass better serve its customer base.
Thirdera successfully helped Lemongrass maintain its high reputation in a global industry while providing a superior customer experience. This was accomplished by designing and launching the following ServiceNow elements:
Thirdera’s ServiceNow solution for Lemongrass is holistic, multi-layered, and revolutionary—all the qualities that Lemongrass strives to bring to its own customers. Although the level of detail required was extremely high, Thirdera’s developers rose to the occasion and crafted a custom ServiceNow solution worthy of international acclaim.
A more modern ITSM tool |
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Faster integrations With an enhanced and up-to-date interface, Lemongrass can now quickly integrate new solutions. Previously, the same integrations would take months to implement, leading to frustration and dissatisfaction. |
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Potential for expansion in the cloud |
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Cross-platform potential |
Thirdera’s unique approach to Lemongrass’ needs—starting with replacing a legacy ITSM platform and establishing a foundation for cloud discovery—has made a positive impression on Lemongrass’s highly experienced team.
"I have no doubt that Thirdera’s actions are predictive of an overwhelmingly successful ServiceNow launch. We look forward to continued efforts even after Go-Live.”
Mike Rosenbloom
CEO, Lemongrass
Lemongrass is now better equipped to grow confidently, bridge the gaps between an international group of staff members and customers, and drive innovation in the SAP space and beyond.
As the largest global pure-play ServiceNow partner, Thirdera is a trusted Elite ServiceNow partner focused solely on improving and innovating the way our customers leverage the ServiceNow platform. Our experts possess authoritative capabilities and skillsets spanning the entire Now Platform. This extensive platform expertise allows us to understand our customers’ needs and deliver tailored solutions that solve business challenges.
Contact us today to discuss your next project, and enter a new era of ServiceNow partner experience.
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