Thirdera is back with another episode of our ServiceNow Experience Management series! This time we've teamed up with the self-service and the voice enablement experts from 3CLogic, the premier voice-enabling and cloud contact centre solution for cloud platforms. You'll want to tune in, as we talk about the role of innovation and experience across various digital channels like user portals, virtual & live agents interactions, SMS, and voice.

In this webinar you will find out:

• What is the 70:20:10 rule of innovation and how does it affect our attempts to modernise Service Experience? 
• How to apply innovation and practical use of technology in the right way to facilitate the best experience for your customers and employees?
• What is a phased approach to improving user experience?
  
  

Innovation is not out of reach (or shouldn’t be!) Join our webinar and walk away with some practical recommendations on how to start where you are and begin an innovation agenda within your organization.

Meet the experts:

Guillaume Seynhaeve, VP at 3CLogic

Breanne Creelman, Director at Thirdera Digital

Jon Reynolds, SVP at Thirdera