Exciting news! Thirdera has been acquired by Cognizant.

Industries Services

What We Do
Back
What We Do

Thirdera generates transformation, digitisation, and automation for our customers at the speed of NOW.
What We Do

Advise
Back

Solutions

Assessment & Roadmap
Back

Assessment & Roadmap

Develop a long-term, transformational strategy for growing your business around ServiceNow alongside the most experienced leaders in the ecosystem.

Design Services
Back

Design Services

Adopt tailored experiences that harness organisational capabilities.

Organisational Change Management
Back

Organisational Change Management

Achieve improved team buy-in and ServiceNow ROI with our experts in executing a proactive organisational change management strategy.

Training
Back

Training

Work with industry-leading certified ServiceNow trainers to build effective practices and increase user confidence within your organisation.

Implement
Back

Implement

ITx
Back

ITx

Improve IT service KPIs across your organisation through automated processes that align with your overall business objectives.

HR & Employee Service
Back

HR & Employee Service

Engage your employees, promote self-service, and free your HR team from manual and repetitive tasks with ServiceNow and the HR experts at Thirdera.

Security
Back

Security

Find threats and take action with more speed, intelligence, and consistency.

Risk & Continuity
Back

Risk & Continuity

Confront risks with confidence and resilience.

Customer Service Management
Back

Customer Service Management

Create a modern and intelligent customer experience.

Experience Management
Back

Experience Management

Explore tailored experiences that harness organisational capabilities.

ServiceNow Store
Back

ServiceNow Store

Explore Thirdera’s applications in the ServiceNow Store.

Built with ServiceNow Offerings
Back

Attentive

CitizenKey

Clarity

DevOps Connect

Integrity

Unity

Optimise
Back

Optimise

Managed Services
Back

Managed Services

Get the right people in to support and enhance your ServiceNow platform, and realise digital transformation.

Experience-led Design
Back

Experience-led Design

Explore tailored experiences that harness organisational capabilities.

Custom Apps
Back

Custom Apps

Build custom applications in ServiceNow that are durable, intuitive, and designed to solve your business needs at scale.

Blueprints
Back

Audit Management

Business Continuity Management

Certificate Management

Configuration Compliance

Cybersecurity Hardening

Employee Center Migration

IRM Foundation

Policy & Compliance

Privacy Management

Risk Management

Security Incident Response

Third-Party Risk Management

Vulnerability Response

AI and Future of Work
Back

AI and Future of Work

Capture the strategic advantage of AI to maximise platform value.
What We Do

Thirdera generates transformation, digitisation, and automation for our customers at the speed of NOW.
Who We Are
Back
Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
About Us

Leadership Team
Back

Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

Read more

Careers
Back

Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

Read more

Partner Network
Back

Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

Read more

Thirdera Digital
Back

Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

Read more

Thirdera Store
Back

Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

Read more

Thirdera University
Back

Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

Read more

3VP Rewards
Back

Solutions
Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

NEWS Exciting news! Thirdera and Cognizant Awarded Three ServiceNow Partner Specialisations Read more
Industries
Back
Industries

Find the right level of expertise to meet your specific ServiceNow needs.
Industries

Education
Back

Education

Modernise learning to create amazing experiences for all.

CASE STUDY
Simplifying Higher Education Credit Management with ServiceNow CSM
Read more

Energy & Utilities
Back

Energy & Utilities

Automate critical operations to provide highly available, reliable services.

CASE STUDY
Multinational energy company increases productivity by automating IT requests
Read more

Financial Services
Back

Financial Services

Create seamless experiences for customers and agents with compliance.

CASE STUDY
Insurance Provider Projects $75MM Gain in Business Value from Asset Management Transformation
Read more

Government
Back

Government

Enable better decision-making to deliver optimised government services.

CASE STUDY
Government agency INDOT modernises its citizen service model with CitizenKey
Read more

Health Care & Life Science
Back

Health Care & Life Science

Deliver better outcomes now and into the future with health IT.

CASE STUDY
Process Automation Delivers $800k in Annual Savings for Pharma Giant
Read more

Manufacturing
Back

Manufacturing

Set a new standard for manufacturing with truly connected operations.

CASE STUDY
Elevating Market Research and Product Development with ServiceNow SPM
Read more

Nonprofit
Back

Non-profit

Balancing mission-driven goals with operational efficiency requires innovative solutions that can streamline processes and enhance programme delivery without straining budgets.

CASE STUDY
UN Agencies Rely on Thirdera and ServiceNow to Support the Ukrainian Aid Response
Read more

Retail & Hospitality
Back

Retail & Hospitality

Digitise and automate workflows to enhance the customer experience, online and in-store.

CASE STUDY
Global Music Company Hits the Right Note with Thirdera and ServiceNow
Read more

Service Providers
Back

Service Providers

Develop innovative solutions with a modern service provider platform.

CASE STUDY
Global SAP on Cloud Leader, Lemongrass, Embarks on Multi-Continent ITSM Overhaul
Read more

Telecom, Media & Tech
Back

Telecom, Media & Tech

Scale and support operations with end-to-end digital workflows.

CASE STUDY
Playtika revolutionises customer support with ServiceNow
Read more
Industries

Find the right level of expertise to meet your specific ServiceNow needs.

CASE STUDY ngena Achieves Telecom operational Excellence with Thirdera and ServiceNow Read more
Resources
Back
Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Resources

Insights
Back

Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.

NEWS Thirdera is being acquired by Cognizant. Read more

Webinars
Back

Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.

NEWS Thirdera is being acquired by Cognizant. Read more

Events
Back

Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.

NEWS Thirdera is being acquired by Cognizant. Read more

Case Studies
Back

Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.

NEWS Thirdera is being acquired by Cognizant. Read more

Guides
Back

Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.

NEWS Thirdera is being acquired by Cognizant. Read more
Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.

NEWS
Thirdera is being acquired by Cognizant.
Read more

Contact Us

ServiceNow Partner

HFS Research Podcast: The Next Wave with Bill McDermott and Ravi Kumar

Michael Henderson April 2, 2025

Bill McDermott (Chairman and CEO of ServiceNow) and Ravi Kumar (CEO of Cognizant) join HFS Research Chief Analyst Phil Fersht to explore how AI is revolutionising enterprise operations. The conversation examines how "digital fluidity" - the transformation of rigid tasks into AI-powered dynamic workflows - is reshaping organisational structures. During this podcast, they discuss converting operational data into strategic assets while emphasising ethics, trust, and the cultural leadership required to navigate this technological renaissance. Their discussion highlights the collaborative launch of Workflow Data Fabric and its market impact.

New to Workflow Data Fabric?

As the first ServiceNow partner to bring Workflow Data Fabric to market, we are immersed in every phase and aspect of its implementation to facilitate true digital transformation that yields major results. For a closer look at Workflow Data Fabric's specs and what it can do for your business, join our February 13 webinar.

Register now

WRITTEN BY

Michael Henderson

Michael has been a content marketing professional in the ServiceNow space for over 10 years. His focus is developing engaging content that empowers clients to make informed decisions throughout their service management journey.

A New Era of Visibility: Why ServiceNow’s CMDB is...

As artificial intelligence (AI) and machine learning (ML) continue to transform entire industries, organisations increasingly need robust governance and visibility into these...

ServiceNow Agentic AI: Transforming Workflows and...

Artificial intelligence (AI) is changing how we interact with technology, driving improvements in business processes and customer experiences. Two of the most talked about...

Transform your digital operations with ServiceNow...

Originally introduced in ServiceNow Utah, Application Portfolio Management (APM) was a part of the Strategic Portfolio Management (SPM) toolset. APM offered the capability to...