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EDify
A Built with ServiceNow offering that modernises the education experience
Bridge the student engagement gap
Many universities have invested heavily in portals, admissions, and registration systems. However, disparate processes and lack of personalisation often result in fragmented interactions for students, parents, and alumni. Additionally, support is frequently limited to one-way channels like email and phone, while daily workflows fail to leverage integrated systems. The result is a poor student experience, which has been shown to be a contributing factor in declining enrolment.
Meet EDify
With EDify, universities can deliver the connected, intelligent experience that today’s students expect while positioning the institution for the future. Leveraging automated workflows and AI, EDify provides personalised experiences and support for students, faculty, parents, and alumni across multiple channels. Built as a secure, accessible, and extensible platform, this ServiceNow Approved Partner Offering allows universities to modernise the education experience, enhancing enrolment and student satisfaction while improving data quality, sustainability, and campus safety.
Features of EDify include:
Omni-Channel Portal
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Persona-Based Services
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Multi-Step Web Forms
Automated Resolution
Case Management Workflows
Integrated Contact Centre Capabilities
Persona-Based Data Model
Legacy, Admission, ERP Workflows
More than Tech Savvy
Outcomes
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Enrolment growth and retention
Increased satisfaction
Improved operational efficiencies
Simplifying Higher Education Credit Management
This top-ranked public university in Australia wanted to create a better experience for students enrolling in its academic programs. Getting previous education credits approved was slow and manual, which discouraged some prospective students from applying and ultimately enrolling.
Discover how this university used the ServiceNow platform to create a user-friendly Credit Management system to increase visibility for students and faculty and significantly accelerated processing times.
Let’s get started!
