

Embrace the AI revolution
Capture the strategic advantage of AI to maximize platform value.
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Build a smarter business
ServiceNow is integrating AI capabilities into every facet of the Now Platform to help businesses boost efficiency, insights, and experiences. From automating repetitive tasks to predicting outcomes with incredible accuracy, AI can drive tangible returns across industries. It’s enabling hyper-personalized customer interactions, optimizing complex supply chains, and securing networks against increasingly sophisticated threats. And with collaborative partnerships with leading technology providers like Thirdera, tailored AI solutions can address specific business challenges better than ever before. The result is smarter businesses with more empowered, engaged workforces.

Agentic AI Apps on the ServiceNow Store
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Harness the power of AI for unparalleled business growth
We create seamless, innovative experiences that not only drive your enterprise forward but also resonate deeply with every individual involved.

Elevated Efficiency
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Improved Decision Making
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Innovation Acceleration

Data-Driven Insights
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Scalability
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Enhanced User Experience
Enhance every aspect of your business with AI
An experience-first, human-centric approach is at the heart of our AI practice.
We collaborate closely with stakeholders across the enterprise to pinpoint use cases that solve real problems and move key metrics. With governance frameworks that proactively address bias, security, and responsible usage, we instill confidence and trust in AI from the start. Ongoing policy enforcement and education reinforce AI’s role as an ally – not replacement – for human employees. The outcome is AI tightly aligned with strategic goals, deployed securely by design, and embraced by workers as an enhancement.

Scott Seaton
Strategic Consulting Practice Manager
“I love helping organizations define and align their business and IT objectives. A well architected ServiceNow Roadmap will enable a higher level of strategic organizational transformation, that will drive tangible, operational improvements.”
AI Service Offerings
Thirdera offers a wide range of AI services designed to assist you in developing and optimizing your ServiceNow platform.
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Explore AI Insights

Blog
Generative AI and the Art of the Possible on ServiceNow
GenAI is an exciting and rapidly expanding field that is poised to revolutionize the way we work and interact with technology. As with any tra...
Read more
Blog
Navigating the Future with Ethical AI
The robust and rapid technological advancements in AI bring along an ongoing stream of innovations - something I highlighted in my last blog: ...
Read more
Blog
From Data Privacy to Governance: Navigating the GenAI
Generative AI (GenAI) has dominated 2023 tech conversations. In recent months, we've seen the introduction of advanced generative services tha...
Read more
Blog
Agentic AI and AI Skills: The User Experience Imperative
One of the most exciting advancements with AI is the shift toward Agentic AI—AI that not only responds to user inputs but takes proactive acti...
Read more
Blog
ServiceNow Agentic AI: Transforming Workflows and User
Artificial intelligence (AI) is changing how we interact with technology, driving improvements in business processes and customer experiences....
Read more
Blog
A New Era of Visibility: Why ServiceNow’s CMDB is
As artificial intelligence (AI) and machine learning (ML) continue to transform entire industries, organizations increasingly need robust gove...
Read more
Blog
HFS Research Podcast: The Next Wave with Bill McDermott
Bill McDermott (Chairman and CEO of ServiceNow) and Ravi Kumar (CEO of Cognizant) join HFS Research Chief Analyst Phil Fersht to explore how A...
Read more
Case Study
Delivering 24/7 Customer Support with ServiceNow AI
For this global retailer, transforming their customer service operations meant reimagining how technology could create seamless, instant suppo...
Read more
Blog
Actionable Insights for External AI Integrations with
There is considerable excitement surrounding the release of ServiceNow GenAI, which now allows organizations to seamlessly integrate ServiceNo...
Read more
Blog
Unreasonable Hospitality and Unreasonable Digital
As leader of the Experience Practice at Thirdera, a Cognizant company, I've found unexpected inspiration in Will Guidara's "Unreasonable Hospi...
Read more
Blog
Are We Approaching the Trough of Disillusionment with
The hype around GenAI reached a fever pitch recently. Promises of revolutionizing industries, streamlining operations, and unlocking new reven...
Read more
Blog
Seamless I-9 Verification with ServiceNow Document
The rise of deskless workers — those who are not anchored to a traditional office space — is reshaping the landscape of employment and operati...
Read more
Blog
ServiceNow Document Intelligence: Revolutionize
Nowadays, efficiency and innovation are not merely goals; they are necessities for survival and growth. One of the critical areas demanding su...
Read more
Blog
Generative AI and the Art of the Possible on ServiceNow
GenAI is an exciting and rapidly expanding field that is poised to revolutionize the way we work and interact with technology. As with any tra...
Read more
Blog
Navigating the Future with Ethical AI
The robust and rapid technological advancements in AI bring along an ongoing stream of innovations - something I highlighted in my last blog: ...
Read more
Blog
From Data Privacy to Governance: Navigating the GenAI
Generative AI (GenAI) has dominated 2023 tech conversations. In recent months, we've seen the introduction of advanced generative services tha...
Read more
Blog
Agentic AI and AI Skills: The User Experience Imperative
One of the most exciting advancements with AI is the shift toward Agentic AI—AI that not only responds to user inputs but takes proactive acti...
Read more
Blog
ServiceNow Agentic AI: Transforming Workflows and User
Artificial intelligence (AI) is changing how we interact with technology, driving improvements in business processes and customer experiences....
Read more
Blog
A New Era of Visibility: Why ServiceNow’s CMDB is
As artificial intelligence (AI) and machine learning (ML) continue to transform entire industries, organizations increasingly need robust gove...
Read more
Blog
HFS Research Podcast: The Next Wave with Bill McDermott
Bill McDermott (Chairman and CEO of ServiceNow) and Ravi Kumar (CEO of Cognizant) join HFS Research Chief Analyst Phil Fersht to explore how A...
Read more
Case Study
Delivering 24/7 Customer Support with ServiceNow AI
For this global retailer, transforming their customer service operations meant reimagining how technology could create seamless, instant suppo...
Read more
Blog
Actionable Insights for External AI Integrations with
There is considerable excitement surrounding the release of ServiceNow GenAI, which now allows organizations to seamlessly integrate ServiceNo...
Read more
Blog
Unreasonable Hospitality and Unreasonable Digital
As leader of the Experience Practice at Thirdera, a Cognizant company, I've found unexpected inspiration in Will Guidara's "Unreasonable Hospi...
Read more
Blog
Are We Approaching the Trough of Disillusionment with
The hype around GenAI reached a fever pitch recently. Promises of revolutionizing industries, streamlining operations, and unlocking new reven...
Read more
Blog
Seamless I-9 Verification with ServiceNow Document
The rise of deskless workers — those who are not anchored to a traditional office space — is reshaping the landscape of employment and operati...
Read more
Blog
ServiceNow Document Intelligence: Revolutionize
Nowadays, efficiency and innovation are not merely goals; they are necessities for survival and growth. One of the critical areas demanding su...
Read more
Blog
Generative AI and the Art of the Possible on ServiceNow
GenAI is an exciting and rapidly expanding field that is poised to revolutionize the way we work and interact with technology. As with any tra...
Read more
Blog
Navigating the Future with Ethical AI
The robust and rapid technological advancements in AI bring along an ongoing stream of innovations - something I highlighted in my last blog: ...
Read more
Blog
From Data Privacy to Governance: Navigating the GenAI
Generative AI (GenAI) has dominated 2023 tech conversations. In recent months, we've seen the introduction of advanced generative services tha...
Read more