Overview

The demand for consumer-grade services has caused a surging digitization response within the private sector. Unfortunately, the same cannot be said about the public sector. Most public services are just starting their journey toward automation and digitization.

Join this live webinar hosted by Thirdera and our trusted partner, 3CLogic, to learn about CitizenKey – a ServiceNow-certified solution that modernizes constituent services. Using the power of the ServiceNow platform, CitizenKey helps State and Federal agencies rapidly transition from outdated processes to a digital experience.  

With access to use cases from actual CitizenKey customers, you’ll get a clearer picture of expected outcomes with CitizenKey including: 

• Increased efficiency in service delivery utilizing standard Digital Services Data model and KCS methodology​
• Significant improvements in constituent CSAT scores thanks to reduced service delivery times, intelligent omnichannel support, and increased visibility into daily citizen engagements
• State-of-the-art constituent portal with built-in capabilities.

Meet the experts:

Matt Farahmand, Practice Manager, CSM & TSM at Thirdera

Guillaume Seynhaeve, VP of Marketing and Alliances at 3CLogic