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Thirdera Assessment:
Platform Assessment
for ServiceNow
Develop a long-term strategy to scale with your evolving business
Thirdera's platform assessment provides a clear view of your present state and gives you clear direction on how to get on the path to success.
Timeline
In just 4 weeks, you'll gain visibility into the current state of your ServiceNow platform health, as well as develop a strong understanding of best practices, identified problems, and strategies for long-term success.
Week 1: Analysis
- Run instance analyzer
- Conduct high-level process review
- Perform technical review
- Complete stakeholder interviews
Weeks 2-3: Document Findings
- Perform gap analysis
- Establish roadmap strategy
Week 4: Recommendations & Deliverables
- Issue remediation
- Prioritized Action Plan (0-6 months)
- Long-term roadmap (6 months - 3 years)
Project scope
Your platform is reviewed and scored for best practices, maturity, and health across 4 categories:
Overall platform health
License consumption, integrations, development standards
Process health
Processes used vs. ownership, process gaps and/or deficiencies, process experience
Technical health
Deviation from out of box, performance measurements, customizations
Governance health
Development pipeline, policies and standards, backlog management
Outcomes
Current State
Get the full picture of your overall ServiceNow platform health, process, technical, and governance.
Best Practices
Understand industry best practices for designing, extending, managing, and using ServiceNow.
Identified Gaps
Pinpoint blocking issues that are preventing you from optimizing and/or upgrading your instance.
Recommendations
Strategize a plan to move forward, complete with value statements and estimates of effort.
Let's get started
Connect with our ServiceNow experts for a detailed look at what an assessment would look like at your organization, and how to develop a strategy for long-term success.
