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Bring IT together
Plan, maintain, and deliver across all functions of IT with ServiceNow's versatile ITX platform.
Explore IT Service Offerings
IT Service Management
IT Asset Management
Strategic Portfolio Management
IT Operations Management
IT works better together
ServiceNow is THE platform for IT, allowing you to break down departmental barriers and unite your teams under a single system-of-action. Specializing in ITX innovation, Thirdera gives you the tools you need to get the greatest possible value from your ServiceNow investment.
Whether you're getting started with IT Service Management, or you're ready to expand into Asset, Portfolio, and Operations Management. Thirdera has the expertise to guide you through your IT journey and beyond.
IT Service Management
Kick start productivity for your IT service teams and deliver a new level of user experience across the organization. Thirdera gives you the tools to develop a long-term strategy, ensuring your platform is stable, user-friendly, and ready to scale with your evolving business.
- ITSM Standard
- ITSM Pro
- IT Enterprise
Empower users
Boost performance
Start innovating
IT Asset Management
See immediate value by reducing hardware, software, and cloud costs, reclaiming unused products, and managing licenses to keep your organization audit-ready. Thirdera provides your team with guidance and best practices that go beyond the initial implementation, and ensure longstanding operational success.
- Software Asset Management
- Hardware Asset Management
- SaaS Asset Management
- PaaS Asset Management
- IaaS Asset Management
Manage IT spend
Improve asset security
Stay compliant
Strategic Portfolio Management
Align initiatives with organizational strategy and manage your full project lifecycle to achieve the desired business outcome. Our team of SPM experts guides you through the process of building your success roadmap and delivering greater value across the enterprise.
- Project Portfolio Management
- Hybrid Project Management
- Agile Management
- Application Portfolio Management
Plan for success
Engage resources
Deliver value
IT Operations Management
Make better decisions with a full view of your IT environment, and develop a better understanding of how individual components affect your system as a whole. Take action before issues get out of hand with the help of machine learning, predictive intelligence, and automated resolutions.
- ITOM Visibility
- Predictive AI Ops
- ITOM Optimization
Know your environment
Solve problems before they start
Get optimized
ITSM STORY
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ITAM Story
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Explore ITx Insights
Blog
Expiring SSL/TLS Certs: The Critical Security Risk You
SSL/TLS certificates are essential for securing internal/external-facing websites and corporate systems, along with protecting user data. By e...
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Many companies today have portals or platforms through which end users can register their IT incidents or requests. However, not all organizat...
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ITSM
Israeli Service Provider Transforms Customer and
Customer service has become an essential corporate objective in today’s market conditions. Services must have the greatest efficiency and the ...
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IT Service Management
Tales from the Field: How Thirdera Helped This Health
From HR service delivery to IT operations management and every business workflow in between, the ServiceNow platform enables organisations to ...
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Blog
ServiceNow's Next Experience UI, and how to embrace the
We love the way that the ServiceNow community joins together in excitement during the version releases. Even though we know there’s going to b...
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Case Study
Aligning Projects to Business Value with ServiceNow SPM
This public pension system serves educators around the state. The organization used and maintained the same IT Demand and Project Management S...
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IT workflow
Expert Guide: How to Prepare for a ServiceNow Upgrade
Upgrading your ServiceNow instance is a crucial part of platform maintenance. The upgrade process moves your instance to a new ServiceNow rele...
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Case Study
Taking the Performance Management to the New Level with
This federal government agency responsible for economic analysis used performance appraisals to make decisions related to employee development...
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Blog
5 Common ServiceNow Challenges – and when to call a
It feels like everywhere you look, customers are telling incredible stories about the cool innovations they're making with ServiceNow. These s...
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IT workflow
Explore ServiceNow Insight and Vision Report 2022
What does the new year bring for the companies that leverage ServiceNow to achieve digital transformation and automation? How is modern techno...
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Blog
3 Secrets to Demystifying ITSM Pro for a Successful
The long-awaited opportunity to make use of Artificial Intelligence (AI) and Machine Learning (ML) to drive down costs and improve customer ex...
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Case Study
Data-Driven Innovation with ServiceNow Performance
Serving the IT needs of thousands of employees across state government, K-12, and higher education, this state’s Information Technology Depart...
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Webinar
Top 5 tips for deploying IT and HR virtual agents
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News
Office Workers and Automation: A Perfect Match?
A new survey from Thirdera found that workers in IT, HR, Finance and other roles welcome the use of tools that automate processes and improve ...
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Webinar
ServiceNow Virtual Training: IT Business Management
With the Quebec release, ServiceNow's IT Business Management (ITBM) solution brings a large and enhanced set of capabilities in a single power...
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Blog
ServiceNow Quebec Release: Top 5 Features We Love the
While the need for speed certainly isn’t new, it has never been more urgent or important. In response to the COVID-19 pandemic, companies in e...
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Blog
4 Ways ITSM Partners Can Aid Digital Transformation
Just as computing has gone through three waves, from mainframe to distributed systems to cloud, we’re on the precipice of a third evolutionary...
Read moreTalk to the IT experts
Connect with us to learn how you can realize the potential of the ServiceNow platform, and create real value for your IT operation.
