Exciting news! Thirdera has been acquired by Cognizant.

Industries Services

What We Do
Back
What We Do

Thirdera generates transformation, digitization, and automation for our customers at the speed of NOW.
What We Do

Advise
Back

Advise

Assessment & Roadmap
Back

Assessment & Roadmap

Develop a long-term, transformational strategy for growing your business around ServiceNow alongside the most experienced leaders in the ecosystem.

Design Services
Back

Design Services

Adopt tailored experiences that harness organizational capabilities.

Organizational Change Management
Back

Organizational Change Management

Achieve improved team buy-in and ServiceNow ROI with our experts in executing a proactive organizational change management strategy.

Training
Back

Training

Work with industry-leading certified ServiceNow trainers to build effective practices and increase user confidence within your organization.

Implement
Back

Implement

ITx
Back

ITx

Improve IT service KPIs across your organization through automated processes that align with your overall business objectives.

Employee Experience
Back

Employee Experience

Engage your employees, promote self-service, and free your HR team from manual and repetitive tasks with ServiceNow and the HR experts at Thirdera.

Security
Back

Security

Find threats and take action with more speed, intelligence, and consistency.

Risk & Continuity
Back

Risk & Continuity

Confront risks with confidence and resilience.

Customer Relationship Management
Back

Customer Relationship Management

Create a modern and intelligent customer experience.

Experience Management
Back

Experience Management

Explore tailored experiences that harness organizational capabilities.

ServiceNow Store
Back

ServiceNow Store

Explore Thirdera’s applications in the ServiceNow Store.

Built with ServiceNow Offerings
Back

Attentive

CitizenKey

Clarity

Cybersecurity Hardening

DevOps Connect

EDify

Elevate UX

Integrity

Landmark

Stores 360

Velocity

Optimize
Back

Optimize

Managed Services
Back

Managed Services

Get the right people in to support and enhance your ServiceNow platform, and realize digital transformation.

Experience-led Design
Back

Experience-led Design

Explore tailored experiences that harness organizational capabilities.

Custom Apps
Back

Custom Apps

Build custom applications in ServiceNow that are durable, intuitive, and designed to solve your business needs at scale.

Blueprints
Back

Audit Management

Business Continuity Management

Certificate Management

Configuration Compliance

Cybersecurity Hardening

Employee Center Migration

GenAI 60-day Evaluation

HR Service Delivery

IRM Foundation

Policy & Compliance

Privacy Management

Risk Management

Security Incident Response

Security Posture Control

Third-Party Risk Management

Vulnerability Response

AI and Future of Work
Back

AI and Future of Work

Capture the strategic advantage of AI to maximize platform value.

Workflow Data Fabric
Back

Workflow Data Fabric

Connect data, streamline support, and empower AI agents to drive efficiency.
What We Do

Thirdera generates transformation, digitization, and automation for our customers at the speed of NOW.
Who We Are
Back
Who We Are

We help organizations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
About Us

Leadership Team

Careers

Partner Network

Thirdera Digital

Thirdera Store

Thirdera University

3VP Rewards
Who We Are

We help organizations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

NEWS
Exciting news! Thirdera and Cognizant Awarded Three ServiceNow Partner Specializations
Read more
Industries
Back
Industries

Find the right level of expertise to meet your specific ServiceNow needs.
Industries

Education
Back

Education

Modernize learning to create amazing experiences for all.

CASE STUDY
Simplifying Higher Education Credit Management with ServiceNow CSM
Read more

Energy & Utilities
Back

Energy & Utilities

Automate critical operations to provide highly available, reliable services.

CASE STUDY
Energy Multinational Improves Productivity by Automating IT Requests
Read more

Financial Services
Back

Financial Services

Create seamless experiences for customers and agents with compliance.

CASE STUDY
Insurance Provider Projects $75MM Gain in Business Value from Asset Management Transformation
Read more

Government
Back

Government

Enable better decision-making to deliver optimized government services.

CASE STUDY
Government Agency INDOT Modernizes Its Constituent Service Model with CitizenKey
Read more

Health Care & Life Science
Back

Health Care & Life Science

Deliver better outcomes now and into the future with health IT.

CASE STUDY
Process Automation Delivers $800k in Annual Savings for Pharma Giant
Read more

Manufacturing
Back

Manufacturing

Set a new standard for manufacturing with truly connected operations.

CASE STUDY
Elevating Market Research and Product Development with ServiceNow SPM
Read more

Nonprofit
Back

Non-profit

Balancing mission-driven goals with operational efficiency requires innovative solutions that can streamline processes, and enhance program delivery without straining budgets.

CASE STUDY
UN Agencies Rely on Thirdera and ServiceNow to Support the Ukrainian Aid Response
Read more

Retail & Hospitality
Back

Retail & Hospitality

Digitize and automate workflows to enhance the customer experience, online and in-store.

CASE STUDY
Global Music Company Hits the Right Note with Thirdera and ServiceNow
Read more

Service Providers
Back

Service Providers

Develop innovative solutions with a modern service provider platform.

CASE STUDY
Global SAP on Cloud Leader, Lemongrass, Embarks on Multi-Continent ITSM Overhaul
Read more

Telecom, Media & Tech
Back

Telecom, Media & Tech

Scale and support operations with end-to-end digital workflows.

CASE STUDY
Playtika Revolutionizes Customer Support with ServiceNow
Read more
Industries

Find the right level of expertise to meet your specific ServiceNow needs.

CASE STUDY Playtika modernized the customer experience for millions of players and increased agent efficiency using ServiceNow CSM Pro and ITSM Pro Read more
Resources
Back
Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Resources

Insights

Webinars
Back

Webinars

Stay up to date with ServiceNow webinars, virtual trainings, demo sessions, partner updates, and more!

Read more

Events

Case Studies

Guides
Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.

NEWS
Thirdera is being acquired by Cognizant.
Read more

Contact Us

ServiceNow Release Notes

Top 9 in 90 Seconds: ServiceNow Xanadu Release

Ken Tang September 24, 2024

The ServiceNow Xanadu release became generally available on September 10, 2024, introducing significant GenAI capabilities to the Now Platform. With numerous enhancements across the platform's applications, it can be challenging to identify the most significant changes. To help, our team of AI specialists, practice leads, and platform experts have combed through Xanadu to bring you the Top 9 updates that will deliver the most business value.

Experience All of Xanadu

For a more detailed look at Xanadu, explore our complete Xanadu Release Guide. Complete with impact assessments from our practice leaders along with feature screenshots, this guide lets you fully experience Xanadu before upgrading.

WRITTEN BY

Ken Tang

Ken is a ServiceNow Certified Master Architect. As a trusted technical advisor, he helps his clients navigate through their ServiceNow journeys and extract value out of the platform to deliver on business objectives.

IT Asset Management

Surviving Windows 10 End of Support with...

The clock is ticking for organizations still running Windows 10. Microsoft has announced that Windows 10 will reach its end of support on October 14, 2025, meaning no more...

IT Asset Management

Empowering a Fully Remote Workforce with...

As organizations continue to embrace remote work, managing hardware assets efficiently has become more important than ever. Traditional IT asset management (ITAM) practices often...

ServiceNow Partner

Cognizant and Thirdera Named 2025 ServiceNow...

Cognizant and Thirdera are proud to announce our selection as the winner of five ServiceNow Partner of the Year awards, including three at the Worldwide level. This recognition...

Agentic AI and AI Skills: The User Experience...

One of the most exciting advancements with AI is the shift toward Agentic AI—AI that not only responds to user inputs but takes proactive actions to achieve a goal. Unlike...