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ServiceNow Demo: On-call Expert Lookup in the Service Operations Workspace

In this video, we reveal where to find on-call expert information, including shift details, when managing incidents in the Service Operations Workspace. 

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WRITTEN BY

Joseph Prewitt

Joseph is a ServiceNow Certified Implementation Specialist - IT Service Management and has been involved in several ServiceNow ITSM implementations. He has over 20 years of IT experience and 5 years in ITSM service delivery, system integrations, custom development and platform configuration.
[it-service-management, demo] [IT Service Management, Demo]