Exciting news! Thirdera has been acquired by Cognizant.

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What We Do
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What We Do

Thirdera generates transformation, digitization, and automation for our customers at the speed of NOW.
What We Do

Advise
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Advise

Assessment & Roadmap
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Assessment & Roadmap

Develop a long-term, transformational strategy for growing your business around ServiceNow alongside the most experienced leaders in the ecosystem.

Design Services
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Design Services

Adopt tailored experiences that harness organizational capabilities.

Organizational Change Management
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Organizational Change Management

Achieve improved team buy-in and ServiceNow ROI with our experts in executing a proactive organizational change management strategy.

Training
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Training

Work with industry-leading certified ServiceNow trainers to build effective practices and increase user confidence within your organization.

Implement
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Implement

ITx
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ITx

Improve IT service KPIs across your organization through automated processes that align with your overall business objectives.

Employee Experience
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Employee Experience

Engage your employees, promote self-service, and free your HR team from manual and repetitive tasks with ServiceNow and the HR experts at Thirdera.

Security
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Security

Find threats and take action with more speed, intelligence, and consistency.

Risk & Continuity
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Risk & Continuity

Confront risks with confidence and resilience.

Customer Service Management
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Customer Service Management

Create a modern and intelligent customer experience.

Experience Management
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Experience Management

Explore tailored experiences that harness organizational capabilities.

ServiceNow Store
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ServiceNow Store

Explore Thirdera’s applications in the ServiceNow Store.

Built with ServiceNow Offerings
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Attentive

CitizenKey

Clarity

Cybersecurity Hardening

DevOps Connect

EDify

Elevate UX

Integrity

Landmark

Velocity

Optimize
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Optimize

Managed Services
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Managed Services

Get the right people in to support and enhance your ServiceNow platform, and realize digital transformation.

Experience-led Design
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Experience-led Design

Explore tailored experiences that harness organizational capabilities.

Custom Apps
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Custom Apps

Build custom applications in ServiceNow that are durable, intuitive, and designed to solve your business needs at scale.

Blueprints
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Audit Management

Business Continuity Management

Certificate Management

Configuration Compliance

Cybersecurity Hardening

Employee Center Migration

GenAI 60-day Evaluation

HR Service Delivery

IRM Foundation

Policy & Compliance

Privacy Management

Risk Management

Security Incident Response

Security Posture Control

Third-Party Risk Management

Vulnerability Response

AI and Future of Work
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AI and Future of Work

Capture the strategic advantage of AI to maximize platform value.
What We Do

Thirdera generates transformation, digitization, and automation for our customers at the speed of NOW.
Who We Are
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Who We Are

We help organizations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
About Us

Leadership Team

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Thirdera Digital

Thirdera Store

Thirdera University

3VP Rewards
Who We Are

We help organizations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

NEWS
Exciting news! Thirdera and Cognizant Awarded Three ServiceNow Partner Specializations
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Industries
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Industries

Find the right level of expertise to meet your specific ServiceNow needs.
Industries

Education
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Education

Modernize learning to create amazing experiences for all.

CASE STUDY
Simplifying Higher Education Credit Management with ServiceNow CSM
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Energy & Utilities
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Energy & Utilities

Automate critical operations to provide highly available, reliable services.

CASE STUDY
Energy Multinational Improves Productivity by Automating IT Requests
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Financial Services
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Financial Services

Create seamless experiences for customers and agents with compliance.

CASE STUDY
Insurance Provider Projects $75MM Gain in Business Value from Asset Management Transformation
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Government
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Government

Enable better decision-making to deliver optimized government services.

CASE STUDY
Government Agency INDOT Modernizes Its Constituent Service Model with CitizenKey
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Health Care & Life Science
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Health Care & Life Science

Deliver better outcomes now and into the future with health IT.

CASE STUDY
Process Automation Delivers $800k in Annual Savings for Pharma Giant
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Manufacturing
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Manufacturing

Set a new standard for manufacturing with truly connected operations.

CASE STUDY
Elevating Market Research and Product Development with ServiceNow SPM
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Nonprofit
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Non-profit

Balancing mission-driven goals with operational efficiency requires innovative solutions that can streamline processes, and enhance program delivery without straining budgets.

CASE STUDY
UN Agencies Rely on Thirdera and ServiceNow to Support the Ukrainian Aid Response
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Retail & Hospitality
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Retail & Hospitality

Digitize and automate workflows to enhance the customer experience, online and in-store.

CASE STUDY
Global Music Company Hits the Right Note with Thirdera and ServiceNow
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Service Providers
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Service Providers

Develop innovative solutions with a modern service provider platform.

CASE STUDY
Global SAP on Cloud Leader, Lemongrass, Embarks on Multi-Continent ITSM Overhaul
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Telecom, Media & Tech
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Telecom, Media & Tech

Scale and support operations with end-to-end digital workflows.

CASE STUDY
Playtika Revolutionizes Customer Support with ServiceNow
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Industries

Find the right level of expertise to meet your specific ServiceNow needs.

CASE STUDY Playtika modernized the customer experience for millions of players and increased agent efficiency using ServiceNow CSM Pro and ITSM Pro Read more
Resources
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Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Resources

Insights

Webinars
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Webinars

Stay up to date with ServiceNow webinars, virtual trainings, demo sessions, partner updates, and more!

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Events

Case Studies

Guides
Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.

NEWS
Thirdera is being acquired by Cognizant.
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CONTRIBUTOR

Estefanía Morales

Estefanía is a Senior Business Process Consultant and Team Manager at Thirdera, with over 12 years of professional experience in consultancy and more than 7 years specializing in the ServiceNow platform. She has deep expertise in several areas within the platform, including SPM, ITSM, CSM, FSM, APM and HR. Passionate about process optimization and crafting innovative solutions, Estefanía helps customers align business goals with innovative strategies that deliver measurable value.

Articles by Estefanía Morales

IT Service Management

5 Steps to Map Business Processes to ServiceNow Flows

Mapping business processes to ServiceNow flows is a cornerstone of aligning technology with

What We Do

Assessment & Roadmap

Design Services

Organizational Change Management

Training

ITx

Employee Experience

Security

Risk & Continuity

Customer Service Management

Experience Management

ServiceNow Store

Managed Services

Experience-led Design

Custom Apps

AI and Future of Work

What We Do

Who We Are

Who We Are

Industries

Education

Energy & Utilities

Financial Services

Government

Health Care & Life Science

Manufacturing

Non-profit

Retail & Hospitality

Service Providers

Telecom, Media & Tech