Employee Experience

Power to the people

Employee experience is a crucial success factor for any organization. A positive employee experience can lead to improved business outcomes, increased employee retention, engagement, productivity, and more. To that end, Thirdera leverages the power of the ServiceNow platform to help organizations bring the full function of the enterprise to employees. With global services accessible via a single platform, your employees are empowered and enabled to do more.

HR SERVICES

Empower employees with self-service

Elevate satisfaction by giving your employees the tools to access information instantly, track the status of their requests, and resolve issues independently. Free your HR teams from manual repetitive requests and create new opportunities for strategic initiatives.

Our HR Service Delivery experts help you:

Provide 24/7 access to benefits info, request tracking, and company policies
Achieve continuous delivery through automated processes and self-service
Automate case assignments for better accuracy and faster resolution
Move beyond spreadsheets and emails for a comprehensive understanding of HR staffing needs

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Employee Center

Everything your employees need in one place

Create a tailored experience to engage your employees wherever - and whenever - they need it most. Employee Center offers a one-stop experience that replaces disparate and over-customized portals with a one-stop experience that is easy to use, maintain, and support. Our team guides you through our user-first UX/UI approach that assures better adoption and employee satisfaction.

LEGAL SERVICES

Align legal operations with business outcome

Drive your organization to fully realize its Enterprise Service Management goals by leveraging Legal Service Delivery to automate standard processes for your legal operations team, while providing self-service capabilities to your employees with Employee Center.

Our experts help you:

Implement Legal Request Management with ServiceNow’s pre-built offerings to quickly adopt best practices
Ensure the legal teams are properly trained to use ServiceNow
Grow into using Legal Matter Management to manage complicated legal requests and their milestones
Provide insights to leadership to make data-driven decisions

WORKPLACE SERVICES

Provide safe and efficient services to your workplace

Offer digitized workplace services to in-person, hybrid, and remote teams, and implement necessary safety measures for your organization. Thirdera guides you in understanding which applications are right for your business and helps you develop a strategy that encourages employee to take precautions and feel safe while they work.

Health & Safety

Access a variety of applications to track and manage employee health and safety

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Workplace Service Delivery

Provide employees with self-service tools for reserving a workspace, managing visitors, and other related services

Data-Driven Strategy

Leverage space utilization, space mapping, and cost management to better manage space requirements for the business

Sabrina Ethridge
Principal Consultant

Sabrina has been working with ServiceNow since 2009 and has focused on the Employee Workflows area of SN since 2018. In a unique role at Thirdera, she spends 50% of her time working with customers to define their goals for HR, Legal, and Workplace Service Delivery during pre-sales conversations and the other half as part of the delivery teams to ensure successful project implementations.

John Lamberta
Practice Manager

John is a ServiceNow professional with 10 of years of experience on the platform, focusing on HR, IT and process improvement. He is capable of quickly understanding business problems and delivering creative solutions using both process and technology. John has a strong reputation for thought leadership, problem solving and innovation, with a proven ability to bridge communications between the business and technical resources.

BUSINESS OUTCOMES

Give your employees the tools to succeed

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Supercharge productivity

Resolve issues before they reach the service desk, and put everything your employees need right at their fingertips.

Get automated

Take the repetition out of work with automated workflows, data-driven processes, and improved metric visibility.

Excite your employees

Deliver an employee experience that was designed with your employees in mind using modern portals and an intuitive UI.

Global Music Company Hits the Right Note with Thirdera and ServiceNow

As a leading global music company, this organization needed to enable its local HR teams and employees to share information and knowledge more efficiently. When implementing a new Human Capital Management (HCM) solution across 50 countries, the company decided to leverage ServiceNow HR Service Delivery and Employee Center to improve the employee experience.

Major Transit Agency Streamlines Legal Service Delivery

As a large metropolitan transit agency serving over 36 million riders annually, this organization has an extensive legal department, but with many lawyers responding to legal requests via email, the organization’s legal processes lacked consistency and efficiency. To streamline its legal operations, the organization implemented ServiceNow Legal Service Delivery (LSD), partnering with Thirdera, to make the implementation a success.

Federal Agency Digitally Transforms New Hire Onboarding Process

A federal government agency responsible for collecting and analyzing U.S. economic data needed to overhaul its outdated and inefficient new hire onboarding process. The ideal version needed to be digitally modernized to improve internal communications, break down departmental silos, and enhance the employee experience. By enlisting Thirdera to tailor ServiceNow’s Enterprise Lifecycle Events, the agency maximized its use of ServiceNow in a way that addressed the unique needs and expectations of new hires, hiring managers, and HR staff alike.

Explore Insights

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Improve your ServiceNow HR adoption and automate employee workflows

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The Future of Work is AI-driven Automation

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Implementation Services
HR Service Delivery Employee Center Pro Legal Service Delivery	Legacy HR Migration Workplace Service Delivery

What We Do

Assessment & Roadmap

Design Services

Organizational Change Management

Training

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