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ServiceNow workflows
Digitise your workflows and unlock efficiency with Thirdera
Explore our workflows
IT workflows
Improve IT service KPIs across your organization through automated processes that align with your overall business objectives. Unify your service strategy to include ITBM, ITOM, ITAM, Security Operations, Risk Management, and telecommunications for an elevated IT user experience.
- Deflect incoming incidents through employee self-service automations
- Reduce software spend by detecting and removing unused licenses
- Respond immediately to high-priority security and risk activity
- Predict and prevent incidents using advanced AI technology and machine learning
Blog
Expiring SSL/TLS Certs: The Critical Security Risk You
SSL/TLS certificates are essential for securing internal/external-facing websites and corporate systems, along with protecting user data. By e...
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ITSM
Energy Multinational Improves Productivity by
Many companies today have portals or platforms through which end users can register their IT incidents or requests. However, not all organizat...
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ITSM
Israeli Service Provider Transforms Customer and
Customer service has become an essential corporate objective in today’s market conditions. Services must have the greatest efficiency and the ...
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IT Service Management
Tales from the Field: How Thirdera Helped This Health
From HR service delivery to IT operations management and every business workflow in between, the ServiceNow platform enables organisations to ...
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Blog
ServiceNow's Next Experience UI, and how to embrace the
We love the way that the ServiceNow community joins together in excitement during the version releases. Even though we know there’s going to b...
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Case Study
Aligning Projects to Business Value with ServiceNow SPM
This public pension system serves educators around the state. The organization used and maintained the same IT Demand and Project Management S...
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IT workflow
Expert Guide: How to Prepare for a ServiceNow Upgrade
Upgrading your ServiceNow instance is a crucial part of platform maintenance. The upgrade process moves your instance to a new ServiceNow rele...
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Case Study
Taking the Performance Management to the New Level with
This federal government agency responsible for economic analysis used performance appraisals to make decisions related to employee development...
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Blog
5 Common ServiceNow Challenges – and when to call a
It feels like everywhere you look, customers are telling incredible stories about the cool innovations they're making with ServiceNow. These s...
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IT workflow
Explore ServiceNow Insight and Vision Report 2022
What does the new year bring for the companies that leverage ServiceNow to achieve digital transformation and automation? How is modern techno...
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Blog
3 Secrets to Demystifying ITSM Pro for a Successful
The long-awaited opportunity to make use of Artificial Intelligence (AI) and Machine Learning (ML) to drive down costs and improve customer ex...
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Case Study
Data-Driven Innovation with ServiceNow Performance
Serving the IT needs of thousands of employees across state government, K-12, and higher education, this state’s Information Technology Depart...
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Webinar
Top 5 tips for deploying IT and HR virtual agents
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News
Office Workers and Automation: A Perfect Match?
A new survey from Thirdera found that workers in IT, HR, Finance and other roles welcome the use of tools that automate processes and improve ...
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Webinar
ServiceNow Virtual Training: IT Business Management
With the Quebec release, ServiceNow's IT Business Management (ITBM) solution brings a large and enhanced set of capabilities in a single power...
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Blog
ServiceNow Quebec Release: Top 5 Features We Love the
While the need for speed certainly isn’t new, it has never been more urgent or important. In response to the COVID-19 pandemic, companies in e...
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Blog
4 Ways ITSM Partners Can Aid Digital Transformation
Just as computing has gone through three waves, from mainframe to distributed systems to cloud, we’re on the precipice of a third evolutionary...
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Employee workflows
Create remarkable experiences for your employees to boost productivity, morale, and employee engagement. Eliminate repetitive manual tasks and empower employees to access important information quickly and reliably.
- Automate employee onboarding for an easy and consistent new-hire experience.
- Enable employee access to key services from anywhere in the world through employee portals, mobile applications, and virtual agents.
- Manage legal operations for faster decision making and easy-to-follow processes.
- Develop a process for returning to work that meets your employees’ needs and establishes trust.
Blog
ServiceNow Unified Taxonomy: What It Is, Why You Need
While the concept of employee self-service is nothing new, the rise of remote work has placed a growing spotlight on the importance of adoptin...
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Blog
Upgrading to ServiceNow San Diego for HRSD? Read This
A few weeks ago, ServiceNow released its first upgrade of 2022: San Diego! The San Diego release enables organizations to add new levels of pr...
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Employee Workflow
ServiceNow Demo: Continual Improvement Management
Achieve service excellence by bringing people, processes, and data together. ServiceNow Continual Improvement Management transforms improvemen...
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Employee Workflow
ServiceNow Demo: Explore HRSD Agent Workspace
Interact with employees and resolve issues quickly with HRSD Agent Workspace HR Service Delivery (HRSD) Agent Workspace is a configurable serv...
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Blog
Turning the Great Resignation Into a Great Opportunity
Within the last 24 months, the way we work has radically changed — arguably even more than the last 24 years combined. Pandemic pressures, rec...
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Employee Workflow
ServiceNow Guide: 6 Steps to HR Adoption
Is your team struggling to improve HR adoption and automate employee workflows? Still using manual legacy systems, emails, and spreadsheets to...
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Blog
What 250 CIOs are doing to combat The Great Resignation
The pandemic has forced us all to reconsider our priorities. We’re no longer shackled to an office. We realize life can be fragile. We expect ...
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Employee Workflow
ServiceNow HR Demo: Employee Center Walkthrough
Help your employees to stay engaged, productive, and informed ServiceNow Employee Service Center provides a single, unified portal for employe...
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Employee Workflow
ServiceNow HR Demo: Explore NOW Mobile
Stress-free employee engagement with Now Mobile ServiceNow's mobile application allows your employees to engage with HR services intuitively a...
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Blog
Why chatbots fail... and how to guarantee yours won't
The bane of my existence is trying to speak robot when rebooking a flight. Completing simple, routine tasks shouldn’t be difficult. We’ve been...
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Case Study
Evolve HR Service Delivery and the Employee Experience
Serving roughly 10,000 employees in 50 countries, the HR team for this global electronic gaming and multimedia company needed a more efficient...
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Blog
There’s No Place Like Rome: ServiceNow’s Latest and
The ServiceNow platform grows more intelligent and robust with every new version, making it one of the most dynamic business solutions availab...
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Webinar
Top 5 tips for deploying IT and HR virtual agents
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Blog
5 Ways ServiceNow Makes HR Easier
Managing HR is no small task. Your day-to-day responsibilities have an enormous effect on the overall success of your organization – training ...
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Webinar
The Future of Work is AI-driven Automation
By 2023, 70% of Fortune 100 CIOs say they plan to offer a virtual agent for employee service (according to Gartner's research). That leaves us...
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Customer workflows
Deliver a comprehensive end-to-end service experience by removing incoherent processes across various departments. Enable customer access to the system to provide the service and product they need on their own or create a personalised level of service and product that is fast, consistent, and dependable.
- Engage customers with powerful and intuitive self-service capabilities
- Optimise field services by easily identifying the best resources, accessing critical data, and completing work without additional visits
- Remove silos between back, middle, and front office operations and unify their efforts into a single painless process
- Turn data into action to detect problems sooner, react faster, and gain visibility for better decision making
ITSM
Using ServiceNow ITSM in the Customer Service World
ServiceNow Customer Service Management (CSM) has grown in use for a while now; supporting the fact that delivering excellent customer service ...
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Blog
Reinventing the Public Sector Experience with ServiceNow
In an age where the digital revolution is reshaping everything from retail to transportation, the public sector has been called upon to keep u...
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Blog
Improve Your Customers’ Satisfaction by 25% with
By 2024, organizations providing a total experience will outperform competitors by 25% in satisfaction metrics for both customer experience (C...
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Case Study
UN Agencies Rely on Thirdera and ServiceNow to Support
With over 50 years of experience as a strategic partner for the United Nations (UN) system, the United Nations International Computing Centre ...
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Blog
Why Federal and State Agencies Need to Improve Customer
Governments, ranging from small municipalities to sprawling federal organizations, are dealing with existing technical environments that are o...
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Case Study
Simplifying Higher Education Credit Management with
This top-ranked public university in Australia wanted to create a better experience for students enrolling in its academic programs. Getting p...
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Blog
ServiceNow Demo: Telecommunications Service Management
Empowering partners with Telecom Order Management When ngena implemented ServiceNow's Telecommunications Service Management (TSM) and Order Ma...
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Case Study
End-to-end Accident Management with ServiceNow CSM
Eclipx Group is an established leader in vehicle fleet leasing, fleet management, and diversified financial services in Australia and New Zeal...
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Case Study
Improve Customer Service Metrics from Weeks to Days
With 12,000 customers and 40,000 employees worldwide, this global medical technology company provides innovative products and services that im...
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Case Study
ngena Achieves Telecom Operational Excellence With
Headquartered in Frankfurt, Germany with business operations in the United States, South America, Europe and Asia, ngena’s mission is to unite...
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Creator workflows
Give your citizen developers the tools to quickly build powerful, low-code applications that adhere to established governance standards. Manage app sprawl by engaging users, developers, and operations teams to balance creativity and oversight to achieve a final product that meets your unique needs.
- Build apps quickly using a low-code platform and pre-built-templates uniquely geared toward ServiceNow customer needs
- Manage your development pipeline to scale apps across various departments without sprawl
- Simplify the integration process and reduce costs by connecting ServiceNow with the business applications you rely on
IT Service Management
Streamline Support and Supercharge Efficiency with
How often have you found yourself frustrated with another automated chat client on a customer service site? Are your live agents tired of cons...
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Blog
5 Reasons to Prioritize Operational Excellence in Your
Your competitors are already working to optimize their supply chain linkage in response to known visibility deficits presented by siloed and d...
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Case Study
Healthcare Organization Goes Digital in Fight Against
There are many companies whose main goal is to digitalize their core business processes, replacing manual processes with automation tools that...
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Blog
Solving Digital Transformation with ServiceNow’s App
ServiceNow has always been in the business of enabling innovation. With their Quebec release, customers were introduced to the Creator Workflo...
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Webinar
Thirdera + ServiceNow Webinar: Demystifying the App
Low code, workflow enabled solutions are rapidly transforming digital employee and customer experiences at innovative companies across the glo...
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