Insurance Provider Projects $75MM Gain in Business Value from Asset Management Transformation

In 2019, this leading insurance provider began a multi-year Service Asset and Configuration Management (SACM) journey to achieve cost optimisation along with process and technology improvements.

Project Snapshot

Key Challenges

	Lack of understanding and visibility into IT infrastructure.
	Heavy reliance on tribal knowledge resulted in longer change management processes and increased costs due to underutilised resources.
	Lack of financial and risk intelligence stemming from disparate, manual processes.

Our Solution

Thirdera, a Cognizant company, provided highly specialised expertise and thought leadership across focused roles to facilitate the client's asset and configuration management maturation. Guided by industry best practice recommendations, we aimed to update their processes and controls to improve service, optimise cost, and reduce risk.

	ServiceNow Hardware Asset Management  Phased maturation that included centralisation of all in-scope IT assets and configuration items (CIs), removal of technical debt, and model normalisation.
	ServiceNow Software Asset Management Phased maturation that included the implementation of SAM Pro, a one-way Ariba integration, and the expansion of Software Publisher.
	ServiceNow Configuration Management Phased maturation that included the operationalisation of ServiceNow Service Mapping for 400+ scoped services and data normalisation and alignment to a Common Service Data Model (CSDM).

The Result

About Thirdera, a Cognizant company

Thirdera, a Cognizant company, is an Elite-level ServiceNow partner, enabling customers to maximise the value of the ServiceNow platform through workflow-enabled services and solutions. Founded in 2021 and acquired by Cognizant in 2024, Thirdera, a Cognizant company, is one of the largest and most credentialed ServiceNow partners globally. We offer world-class guidance to help businesses accelerate growth and productivity. With expertise and capabilities spanning experience design, process optimisation, and AI-accelerated solutions, we are ushering in the next era of transformation, automation, and partner expectations.
Visit www.thirdera.com for more information.

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