%202.svg){kind=small}
.jpg?width=500&height=276&name=filter%20group%20of%20people%20at%20desk%20laptop%20laughing%202021-10%20(1).jpg)
-1.jpeg?width=500&height=276&name=Indiana%20Department%20of%20Transportation%20Case%20Study%202023-03%20(3)-1.jpeg)
.jpg?width=500&height=276&name=Multichannel%20pipette%20tips%20reaction%20mixture%20plastic%20wells%202022-05%20(1).jpg)
.jpg?width=500&height=276&name=group%20-%20statistical%20analysis%202023-03%20yellow%20pink%20(1).jpg)
.jpg?width=500&height=276&name=Servers%20data%20center%20room%20with%20bright%20speed%20light%202022-05%20(3).jpg)
.png?width=500&height=276&name=MicrosoftTeams-image%20(638).png)
Language:
Thirdera Managed Services
Unlock enterprise potential through end-to-end platform management
ServiceNow expertise where your team needs it most
We make it easy to run your ServiceNow platform by providing a blend of services to meet anyone’s needs:
- Program governance, roadmap strategy, product stewardship
- Business change, process, and technology enablement
- Ongoing production support and enhancement
- Idea intake and demand management
- Project roadmap and implementation management
- Full, twice-a-year upgrade management
- Quality assurance and testing management
- Continual process, program, and platform improvement
Thirdera Managed Services helps our clients establish and mature their ServiceNow application lifecycle to enable a healthy foundation for accelerating value, growth, and cost reductions. Get the peace of mind of a healthy, smooth-running ServiceNow environment and the ability to focus on strategic initiatives to attain true ROI.
Take our 3-question maturity quiz!
In two minutes, you'll have a personalised baseline of your current platform maturity across Innovation, Transformation, and Operations. Pair your results with our 2024 Platform Management Guide for an optimised path to maximising business value.
Foster sustained platform value
Unlock your ServiceNow potential
Adaptation to today’s ever-changing landscape is paramount for your ServiceNow team. Our approach centres around understanding your current state and where you aim to take the platform in the future. We then craft a delivery model and recommend how to build a strategy that yields short- and long-term success in your organisation. Prepare to leverage best practices and simultaneously innovate how you operate with ServiceNow.
Accelerate Value, Growth, and Cost Reductions
Reduce backlog and improve your ServiceNow capabilities
When this biotech firm implemented ServiceNow to gain efficiencies through digital workflows, they required additional support to reach the maturity desired from the platform. ServiceNow played a major role in process automation, however, the firm’s resources restricted them to using basic IT management features. We stepped in to resolve a long-standing backlog of fixes and necessary improvements while extending ServiceNow’s capabilities to improve functionality and efficiency.
“Now we have the bandwidth to plan and optimise our ServiceNow installation,” says their Director of End-User Computing. “We’re looking forward to taking it to a new level of maturity.”
From customiszation cliff to strategic success
A $15B American worldwide manufacturing services company with 80 plants in 18 countries, and 100,000+ employees worldwide needed a reimplementation of the platform due to years of convoluted customisation with no clear path to upgrade. They also needed a strategic plan to better manage platform governance, architecture, and administration to avoid the same situation again.
Thirdera began with key client stakeholders to define their multi-year strategic roadmap. This was followed by a global re-implementation based on development best practices to align and support the client's long-term objectives. Upon go-live, our client has continued to leverage Thirdera for management of their ServiceNow initiative via our Managed Services program, to ensure their implementation not only continues to scale, but scale correctly utilising out-of-box principles, best practices, and governance.
Dan Dubay
Thirdera Teams Expert
Dan has over 10 years experience working with ServiceNow customers to build an efficient and meaningful strategy around platform growth and ongoing support. He is laser-focused on helping businesses do more than simply maintain ServiceNow, but also follow through on a long-term plan for further adoption and innovation.“Backlog bottlenecks happen to even the best companies out there. It’s not your fault, but it’s also not something you need to put up with. That’s usually where I come in”
Tailored Managed Services
Service Catalogue
CMDB
Asset
Get the perfect team in place
Let’s craft the right delivery model that works for you
