Thirdera and VividCharts announce partnership focused on creating long-term value for ServiceNow customers via key measurement and reporting

Thirdera, the largest pure-play ServiceNow partner, together with VividCharts, maker of the premier ServiceNow native reporting platform, today announced the availability of integrated ServiceNow solution packages that include full-scope consulting, implementation, and key measurement tracking and reporting.

Today, 97% of ServiceNow’s customers are extracting data out of the platform for reporting purposes. This greatly diminishes the power of ServiceNow by putting broader user adoption, data security, and governance, as well as the overall effectiveness of work management in the platform at risk. Organisations that utilize external tools and BI resources to manipulate their ServiceNow data often fail to realise the full value of their investment and seek out alternative solutions to mitigate this gap.

The new partnership answers this pressing need for better in-platform ServiceNow reporting to maximise the effectiveness of large-scale implementation. Together, the companies plan to help customers outline their long-term implementation goals by establishing key performance metrics that can be easily tracked and reported without pulling data out of ServiceNow while providing the types of intuitive solutions customers have come to expect from their experience.

“With VividCharts, Thirdera now has access to ready-to-use reports within ServiceNow. Having eliminated the need to export and manipulate data, we can fully utilise the platform to drive better business outcomes.”
- Jonathan Cremers, Senior VP AMS Delivery and Global Delivery Lead, Thirdera

By utilising VividCharts’ Data Engagement Platform, which sits on top of customers’ ServiceNow instances, Thirdera will be able to guide organisations through business process change, establish best practices and the key metrics that measure them using a complement of native and built-on ServiceNow solutions. Users will experience a streamlined reporting UI and have access to self-serve reports and dashboards via the VividCharts native tool.

In the era of “do more with less” organisations using ServiceNow that take advantage of the new Thirdera + VividCharts partnership will see increased user adoption, accelerated decision-making, and better business results.

About Thirdera 

Thirdera is an Elite-level ServiceNow partner, enabling customers to leverage the power of the ServiceNow platform through workflow-enabled services and solutions. Founded in 2021, Thirdera has quickly become an industry leader, evident by its recognition as a Major Contender in the Everest Group ServiceNow Services PEAK Matrix Assessment 2022 and distinction as the 2022 ServiceNow Global Emerging Industry Solutions Partner of the Year. As the largest global pure-play ServiceNow partner, Thirdera offers unmatched industry expertise and world-class innovation to help businesses accelerate growth and productivity via transformation, digitisation, and automation. Visit www.thirdera.com for more information.

About VividCharts

VividCharts is the leading data visualisation and native reporting platform for ServiceNow. They are backed by ServiceNow Ventures and hold the badge of Elite ServiceNow Technology Partner. The company was founded in 2018 with immense industry backing to solve the reporting pain points of ServiceNow customers that no one was addressing. Helmed by two ServiceNow industry veterans, VividCharts developed the innovative Data Engagement Platform to streamline critical business reporting for a myriad of stakeholder types and functional areas. Visit vividcharts.com for more information.