EU Pharma Maintains Compliance with ServiceNow GRC

This European multinational chemical and pharmaceutical company needed to transform their paper-based risk management processes to improve visibility, reduce assessment time, and ensure regulatory compliance across their global operations.

Project Snapshot

Key Challenges

	Manual, paper-based risk assessment cycles taking up to 3 months to complete.
	No immediate visibility into current risk status across the organisation.
	Siloed operations reducing business productivity.
	Difficulty maintaining compliance across diverse global environments

Our Solution

Thirdera, a Cognizant company implemented a comprehensive ServiceNow GRC solution to transform the client's risk management capabilities:

	Integrated risk program Structured an enterprise-wide risk management framework on the Now Platform with 600 distinct profiles and 150 controls.
	Process automation Transformed manual processes to allow profile assessments in days instead of months with one-click assessment capabilities.
	Compliance management Implemented Policy & Compliance module to manage both internal and external regulatory requirements.
	Enhanced reporting Developed live dashboards and converted qualitative risk ratings to quantitative measurements for more sophisticated reporting.

The Result

About Thirdera, a Cognizant company

Thirdera, a Cognizant company is an Elite-level ServiceNow partner, enabling customers to maximise the value of the ServiceNow platform through workflow-enabled services and solutions. Founded in 2021 and acquired by Cognizant in 2024, Thirdera, a Cognizant company is one of the largest and most credentialed ServiceNow partners globally. We offer world-class guidance to help businesses accelerate growth and productivity. With expertise and capabilities spanning experience design, process optimisation, and AI-accelerated solutions, we are ushering in the next era of transformation, automation, and partner expectation. Visit www.thirdera.com for more information.

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