Empowering a Fully Remote Workforce with ServiceNow HAM Pro

As organisations continue to embrace remote work, managing hardware assets efficiently has become more important than ever. Traditional IT asset management (ITAM) practices often struggle to keep up with a distributed workforce, leading to increased costs, security risks, and operational inefficiencies. ServiceNow Hardware Asset Management Professional (HAM Pro) offers a powerful solution to streamline remote asset management, ensuring employees have the devices they need while maintaining organisational visibility and control over the IT asset lifecycle. 

The Challenges of Remote IT Asset Management 

Supporting a fully remote workforce introduces several key challenges: 

• Tracking distributed assets: IT teams must know where devices are, who is using them, and if they comply with security policies. 

• Managing asset lifecycle remotely: From procurement to retirement, organisations must effectively handle hardware requests, shipping, returns, and disposal. 

• Optimising costs: Without clear visibility, organisations may overspend on underutilised assets or fail to reclaim devices from departing employees. 

Ensuring compliance and security: Lost or unaccounted-for devices pose significant security risks, especially in industries with strict regulatory requirements. 

How ServiceNow HAM Pro Enhances Remote Workforce Support

End-to-End Asset Visibility

ServiceNow HAM Pro provides a centralised platform for tracking and managing IT hardware across a remote workforce. By integrating with discovery tools and asset repositories, organisations can gain real-time insights into asset status, location, and usage. This visibility ensures IT teams always have accurate information on company-owned devices, reducing the risk of lost or misplaced assets.

Automated Asset Workflows

HAM Pro automates key processes such as hardware requests, approvals, and fulfillment, enabling employees to quickly receive the devices they need. Self-service portals allow remote workers to request hardware without IT bottlenecks, while automated workflows ensure timely shipping, delivery, and tracking of assets.

Improved Cost Control & Optimisation

With remote employees spread across different locations, organisations must ensure they are right-sizing their hardware investments. HAM Pro’s asset tracking and analytics help businesses identify underutilised devices, reclaim unused assets, and prevent unnecessary purchases. IT teams can also enforce policy-driven hardware refresh cycles to maximise asset value and reduce waste.

Remote Device Returns & Disposition

Handling asset returns from remote employees can be complex. HAM Pro simplifies the process by automating asset return workflows, providing employees with clear instructions for sending back devices. IT teams can track returned assets, update records, and manage refurbishment or disposal processes seamlessly.

Zero Touch Refresh Capability

HAM Pro supports Zero Touch Refresh capabilities, enabling IT teams to remotely upgrade, replace, or refresh hardware without manual intervention. This ensures employees receive the latest devices seamlessly, reducing downtime and improving productivity. Automated refresh cycles help maintain device performance and security while streamlining asset lifecycle management. 

Use Case: OEM Portal Integration for End-to-End Remote Asset Lifecycle Automation 

A key use case for ServiceNow HAM Pro is its integration with OEM portals to enable complete automation of the computer asset lifecycle. By connecting HAM Pro with an OEM’s Service Portal or similar, organisations can seamlessly manage hardware procurement, warranty tracking, support requests, and device retirements. This integration ensures: 

• Automated device provisioning so that new devices can be ordered and shipped directly from the OEM based on predefined workflows. 

• Real-time warranty and service tracking to enable IT teams to gain instant visibility into warranty coverage and proactively manage repairs or replacements. 

• Seamless device retirement for end-of-life assets, which are automatically processed for return, refurbishment, or disposal in compliance with corporate policies. 

ServiceNow can integrate with practically any data source. And now, thanks to Workflow Data Fabric, that capability is better than ever. By leveraging this integration capability in combination with HAM Pro, organisations eliminate manual processes, reduce operational overhead, and enhance the employee experience by ensuring timely device availability and support. This is particularly beneficial for fully remote workforces, where seamless asset provisioning and tracking are crucial to maintaining productivity and minimising downtime. 

Future-Proofing Hardware Asset Management for Remote Work 

The shift to remote and hybrid work is here to stay, making efficient hardware asset management a top priority. ServiceNow HAM Pro empowers organisations with the tools needed to streamline asset tracking, automate processes, optimise costs, and enhance security—all while supporting a productive remote workforce. 

By leveraging HAM Pro, IT teams can reduce administrative overhead, improve employee experience, and ensure that hardware assets are managed effectively throughout their lifecycle. As businesses continue adapting to the evolving workplace, ServiceNow HAM Pro serves as a key enabler of long-term remote work success. 

If you want to learn how your organisation can adopt HAM Pro to better support remote or hybrid employees, our Built with ServiceNow offering - Landmark: Asset Management - might be of value.