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Down the rabbit hole: Argonne’s adventures with Digital Portfolio Management
Tuesday, May 16 @ 01:30 PM PT, 3:30 PM CT, 4:30 PM ET
40 min
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Overview
Join this Knowledge23 session to learn how our valued customer, Argonne National Laboratory, had an Alice in Wonderland moment when an avid curiosity led them into a new world of service management. Yet, contrary to Alice, Argonne found itself surrounded by logic and organization.
Discover how Digital Portfolio Management (DPM) was found to be the missing piece in pursuit of operational optimization. By harmonizing multiple tools and 200+ catalog items across IT, HR, and Facilities, DPM is enabling Argonne to seamlessly manage services from one place.
Something all ServiceNow customers dream of!
Meet the experts:
Jack Schmidt, IT Process Manager, Argonne National Lab
Michael Kukla, IT Manager - Service Management, Argonne National Laboratory
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