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Consumerize the IT Support Experience with UX-Driven ITSM
45 min
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Overview
Expectations for ITSM are being shaped by non-work experiences. This shift aligns with the broader digital transformation trend, where workflows are becoming more human-centric.
This webinar will explore strategies to evolve your ITSM practices to deliver exceptional user experiences via an intuitive front-end interface. ServiceNow ITSM expert, Brad Anderson, will join us to share specific tools and actions that will elevate your experience with IT support and services.
In particular, we will cover the following topics:
Empowering Self-Service
- Harnessing ServiceNow for better self-service capabilities
- Utilizing AI for proactive knowledge management
Collaborative IT Ecosystems
- Enhancing IT and user communication with real-time tools
- Creating a unified communication hub for IT services
Service Request Evolution
- Analyzing and streamlining service request workflows
- Automating to achieve efficiency and user satisfaction
Join us to discover how to enhance self-service capabilities and improve UX within ITSM!
Meet the experts:
Derek Hodge, Practice Manager, ITSM at Thirdera
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Brad Anderson, Sr. Solution Sales Executive ITSM at ServiceNow
Breanne Creelman, Practice Manager, Digital at Thirdera
Thanks you! Get ready for some amazing content coming your way!
Please note: You will receive the recording link by email.
Questions? Email: marketing@thirdera.com