Following Thirdera's strategic implementation of ServiceNow Field Service Management (FSM), this leading retailer has modernized store operations, enhanced employee experience, and driven operational excellence.
>95% uptime of assets |
8% reduction in truck rolls |
Client size: 45,000+ | Client industry: Retail | Client location: Global |
Inefficient store workflows with manual tasks and communication barriers caused delays and reduced accuracy. |
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Reactive store operations led to recurring problems and inefficiencies in inventory management. |
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Duplicate service requests from store employees created confusion and workflow bottlenecks. |
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Limited visibility into operational performance hindered proactive decision-making. |
Thirdera delivered a comprehensive transformation strategy centered around ServiceNow Field Service Management (FSM).
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Platform optimization |
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Strategic advisory Provided architectural and advisory oversight to ensure optimal platform utilization and adoption. |
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Continuous improvement Established ongoing service improvement practices to drive sustained transformation and operational excellence. |
Improved employee experience |
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Real-time visibility |
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Customer experience impact |
Thirdera, a Cognizant company is an Elite-level ServiceNow partner, enabling customers to maximize the value of the ServiceNow platform through workflow-enabled services and solutions. Founded in 2021 and acquired by Cognizant in 2024, Thirdera, a Cognizant company is one of the largest and most credentialed ServiceNow partners globally. We offer world-class guidance to help businesses accelerate growth and productivity. With expertise and capabilities spanning experience design, process optimization, and AI-accelerated solutions, we are ushering in the next era of transformation, automation, and partner expectation. Visit www.thirdera.com for more information.
Contact us today to discuss your next project and enter a new era of ServiceNow partner experience.