Streamlining Transportation Request Management with ServiceNow

Written by Michael Henderson | Sep 26, 2024 1:13:47 PM

Recognizing the need for a centralized, transparent system to handle transportation-related interactions, this public school district turned to Thirdera to design and implement a comprehensive portal on the ServiceNow platform.

Project Snapshot

95%

reduction in manual communication methods

75%

increase in request management efficiency

80%

increase in parent/guardian satisfaction

Client size: 4,500

Client industry: Education

Client location: U.S.

Key Challenges

	Manual, decentralized processes for handling parent/guardian transportation requests, including bus stop relocations.
	Difficulty tracking, organizing, and fulfilling requests in a timely manner due to use of shared spreadsheets.
	Lack of transparency and accountability in the transportation request lifecycle.

Our Solution

Thirdera leveraged the ServiceNow platform and the Public Sector Digital Services (PSDS) product to design and implement a centralized transportation management solution. Key aspects of the project included:

Parent/Guardian Portal
We built a dedicated portal for parents and guardians to search for information, submit requests, and monitor the status of their inquiries.

Streamlined Request Management

School staff and authorized personnel gained access to the portal to view, manage, and fulfill incoming transportation requests.

Reporting and Analytics

The district can now generate comprehensive reports and identify trends to optimize resource allocation and transportation operations.

The Result

	Improved parent/guardian experience Parents and guardians can now easily access information and submit requests through a self-service portal, reducing the burden on school staff and providing transparency into the request lifecycle.
	Enhanced operational efficiency School personnel can now organize, monitor, and fulfill transportation requests in a structured manner, eliminating the challenges of manual, decentralized processes.
	Increase visibility and reporting The district gained valuable insights into transportation-related activities, allowing them to identify trends, optimize resource allocation, and generate comprehensive reports.

About Thirdera, a Cognizant company

Thirdera, a Cognizant company is an Elite-level ServiceNow partner, enabling customers to maximize the value of the ServiceNow platform through workflow-enabled services and solutions. Founded in 2021 and acquired by Cognizant in 2024, Thirdera, a Cognizant company is one of the largest and most credentialed ServiceNow partners globally. We offer world-class guidance to help businesses accelerate growth and productivity. With expertise and capabilities spanning experience design, process optimization, and AI-accelerated solutions, we are ushering in the next era of transformation, automation, and partner expectation. Visit www.thirdera.com for more information.

View full post