In 2019, this leading insurance provider began a multi-year Service Asset and Configuration Management (SACM) journey to attain cost optimization along with process and technology improvements.
$75mm+ projected gain in business value |
$19mm+ estimated gain in tangible benefits |
400+ business services mapped
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Client size: 6,500 | Client industry: Insurance | Client location: United States |
Lack of understanding and visibility into IT infrastructure. |
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Heavy reliance on tribal knowledge resulted in longer change management processes and increased costs due to underutilized resources. |
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Lack of financial and risk intelligence stemming from disparate, manual processes. |
Thirdera, a Cognizant company provided highly specialized expertise and thought leadership across focused roles to facilitate the client's asset and configuration management maturation. Led by industry best practice recommendations, we aimed to update their processes and controls to improve service, optimize cost, and reduce risk.
ServiceNow Hardware Asset Management |
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ServiceNow Software Asset Management Phased maturation that included the implementation of SAM Pro, a one-way Ariba integration, and the expansion of Software Publisher. |
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ServiceNow Configuration Management Phased maturation that included operationalization of ServiceNow Service Mapping for 400+ scoped services and data normalization and alignment to a Common Service Data Model (CSDM). |
Increase in strategic potential |
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Enhanced cybersecurity posture |
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More consistent and reliable processes |
Thirdera, a Cognizant company is an Elite-level ServiceNow partner, enabling customers to maximize the value of the ServiceNow platform through workflow-enabled services and solutions. Founded in 2021 and acquired by Cognizant in 2024, Thirdera, a Cognizant company is one of the largest and most credentialed ServiceNow partners globally. We offer world-class guidance to help businesses accelerate growth and productivity. With expertise and capabilities spanning experience design, process optimization, and AI-accelerated solutions, we are ushering in the next era of transformation, automation, and partner expectation. Visit www.thirdera.com for more information.
Contact us today to discuss your next project and enter a new era of ServiceNow partner experience.