What does the new year bring for the companies that leverage ServiceNow to achieve digital transformation and automation? How is modern technology impacting IT and Business Operations and what to do to get the most out of your ServiceNow investment?
Thirdera recently conducted a study of IT, business, and financial operations professionals working in midsize and large companies to understand the extent to which workers in these fields are using modern technology tools such as AI, self-service portals, and chatbots.
The results confirmed one of our big-picture assumptions: the overwhelming majority (83%) of professionals in these fields are using the following technologies daily: AI-powered search, chatbots, self-service portals, mobile apps, AIOps, business intelligence, and dynamic scheduling tools. Nearly half (46%) have been doing so for at least one year.
Read this report created by Thirdera experts based on the industry survey feedback and discover three ServiceNow automation trends you need to know for 2022.