Welcome to 2025! Is this the year we reach AI singularity? Probably (and hopefully) not. The near-term forecast for AI looks much more agreeable. ServiceNow has given us a preview of what's to come from AI this year - and, in short, it's looking more powerful, autonomous, and contextual than ever.
Of the 7 ServiceNow trends highlighted in this report, all of them have an AI-influence. From micro-vertical workflows to Workflow Data Fabric, AI will be omnipresent in 2025, impacting every facet of your ServiceNow platform experience.
See which trends are already reshaping priorities for our customers — and find out which will work for you!