The ServiceNow suite of solutions is broad, wide, complex – and changes dramatically every six months with a new platform release. The breadth, depth, and variety of skills needed to support and extend it are extensive. At the same time, it is viewed as a strategic enterprise platform for enabling end-to-end workflow capability.
If ServiceNow Suite is not managed properly, the strategic impact can be significant. Our customers often ask:
- How do we get and grow the skills needed? How do we maintain certifications? How do we measure the quality and volume of work done?
- How do we best stay current and out of the box, not over customizing - while also meeting the needs of the business?
- How do we manage a platform development cycle effectively, including demand and business requirement development? What are the Agile best practices we need and how do we bring them to life in the platform?
- What service governance should we apply and how? How do we balance customer-centric service design with governance?
- How do we develop a strategic ServiceNow platform roadmap built specifically on our strategic and business needs?
Join our ServiceNow experts for this webinar as we answer all questions above and explore a thoughtful approach to designing and running an enterprise ServiceNow Center of Excellence.