ServiceNow Webinar: Demystifying ITSM Pro

ServiceNow’s Now Intelligence Suite, included with ITSM Pro licenses, offers clients one of the most compelling opportunities to reduce costs, increase operating efficiencies, and improve customer experience.

While ServiceNow has taken the data science and technical complexity out of using Artificial Intelligence (AI) and Machine Learning (ML), there remain unique challenges related to user adoption when implementing Virtual Agent (VA).

In this webinar, you will discover:

• The nature of those challenges & proven approaches to deal with them when your organization is ready to implement VA
• The skillsets every successful VA implementation requires

• How VA is different from most other modules of the Now Platform

• The continuous improvement formula that is critical to the long-term success of your Virtual Agent user adoption.

• The three levels of VA integration and why it’s essential to implement them in the right sequence.

Join the industry experts from Westbury Analytics and Thirdera to learn how you could reduce cost, increase operating efficiencies, and improve customer experience by leveraging ServiceNow's Virtual Agent.