How often have you found yourself frustrated with another automated chat client on a customer service site? Are your live agents tired of constantly looking up answers or resolving repetitive issues? In today's fast-paced world, customers and employees expect easy access to instant assistance, without the need to navigate complex portals or rely solely on live agents. Enter ServiceNow Virtual Agent—a game-changing solution designed to streamline support processes and enhance user experiences.
The Power of ServiceNow Virtual Agent
- Instantaneous Support: Virtual Agent leverages the ServiceNow Platform to provide customers and employees with immediate answers, offering around-the-clock automated assistance.
- Reduced Workload: By automating routine IT, employee, and customer service requests, Virtual Agent lightens the workload of live agents, allowing them to focus on more complex issues.
- Enhanced Efficiency: With Virtual Agent handling an increased volume of tasks, service teams can achieve higher business efficiency while reducing costs.
- Improved Service Desk: The reduced number of calls to the service desk and elimination of repeat issues enable agents to devote more time to resolving advanced problems.
The Benefits of Virtual Agent
- Time and Cost Savings: Virtual Agent saves time for both agents and users, automating request creation and eliminating the need to search for data across multiple systems.
- Personalised Experience: Purpose-built conversations and ready-to-use templates expedite deployment, providing a head start for your team.
- Context-Driven Conversations: Virtual Agent utilises data from the ServiceNow platform to deliver personalised and context-driven conversations, enhancing the user experience.
- Natural Language Understanding: With keyword lookup and natural language understanding, Virtual Agent intelligently predicts user requirements and seamlessly transitions to live agent support when necessary.
Partnering with Thirdera for Virtual Agent Success
- Expert Guidance: Thirdera's experienced team will guide you through the setup and configuration of Virtual Agent, ensuring best practices and optimal performance.
- Exclusive Collaborations: We work with only the best partners who have a shared affinity for elevating the employee experience through innovation-driven AI strategies. Take PeopleReign, a preferred partner of ours that specialises in AI-based technologies, AI education and governance programs.
- Tailored Configurations: We collaborate with your team to configure topics, integrations, dashboards, analytics, and customisations, tailoring Virtual Agent to your unique needs.
- Building a Strong Foundation: Thirdera's assistance in setting up and configuring Virtual Agent establishes a solid foundation for future conversations and an improved customer experience.
ServiceNow Virtual Agent offers a transformative solution for organisations seeking to revolutionise their help desk experience. With Thirdera's expertise and guidance, you can unlock the full potential of Virtual Agent, delivering exceptional support, enhancing efficiency, and positioning your organisation for future growth. Connect with our platform experts to talk through your AI strategies and how the power of Virtual Agent can deliver a new era of streamlined and personalised assistance.