HR Service Delivery (HRSD) Agent Workspace is a configurable service desk application based on Agent Workspace. This application combines the tools for HR professionals, so they can effectively interact with employees and address their needs. HRSD Agent Workspace allows you to chat with employees, work on their requests, take calls from your employees, create or work on HR cases, as well as view information that is related to the employee or the case, manage and view the case list, and more.
In this video, we demonstrate a collaborative way for HR to manage work by leveraging the ServiceNow platform. Watch how HR professionals can quickly resolve HR cases using HRSD Agent Workspace.
0:21 - Review the benefits request
1:11 - Take a look at the HR Dashboard
1:48 - Address the benefits request & review response templates
3:40 - Reply to the request, notify the employee and close the case
Connect with Thirdera's HR specialists to learn how the ServiceNow platform can empower your workforce through collaboration, automated workflows, and innovative design. Click below to take the next steps in developing your strategy for streamlining HR processes and delivering an amazing employee experience with the ServiceNow platform.