Exciting news! Thirdera has been acquired by Cognizant.

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What We Do

Thirdera generates transformation, digitisation, and automation for our customers at the speed of NOW.
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Assessment & Roadmap
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Assessment & Roadmap

Develop a long-term, transformational strategy for growing your business around ServiceNow together with the most experienced leaders in the ecosystem.

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Design Services

Adopt tailored experiences that harness organisational capabilities.

Organisational Change Management
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Organisational Change Management

Achieve improved team buy-in and ServiceNow ROI with our experts in executing a proactive organisational change management strategy.

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Work with industry-leading certified ServiceNow trainers to build effective practices and increase user confidence within your organisation.

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ITx

Improve IT service KPIs across your organisation via automated processes which align with your overall business objectives.

HR & Employee Service
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HR & Employee Service

Engage your employees, promote self-service, and free your HR team from manual and repetitive tasks with ServiceNow and the HR experts at Thirdera.

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Security

Find threats and take action with more speed, intelligence, and consistency.

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Risk & Continuity

Confront risks with confidence and resilience.

Customer Service Management
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Customer Service Management

Create a modern and intelligent customer experience.

Experience Management
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Experience Management

Explore tailored experiences that harness organisational capabilities.

ServiceNow Store
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ServiceNow Store

Explore Thirdera’s applications in the ServiceNow Store.

Built with ServiceNow Offerings
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Attentive

CitizenKey

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Managed Services

Get the right people in to support and enhance your ServiceNow platform, and realise digital transformation.

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Experience-led Design

Explore tailored experiences that harness organisational capabilities.

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Custom Apps

Build custom applications in ServiceNow that are durable, intuitive, and designed to solve your business needs at scale.

Blueprints
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Audit Management

Business Continuity Management

Certificate Management

Configuration Compliance

Cybersecurity Hardening

Employee Center Migration

IRM Foundation

Policy & Compliance

Privacy Management

Risk Management

Security Incident Response

Third-Party Risk Management

Vulnerability Response

AI and Future of Work
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AI and Future of Work

Capture the strategic advantage of AI to maximize platform value.
What We Do

Thirdera generates transformation, digitisation, and automation for our customers at the speed of NOW.
Who We Are
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Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
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We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

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We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

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We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

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Thirdera Digital
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Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

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Thirdera Store
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Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

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Thirdera University
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Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

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3VP Rewards
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Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

NEWS Exciting news! Thirdera and Cognizant Awarded Three ServiceNow Partner Specialisations Read more
Industries
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Industries

Education
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Education

Modernise learning to create amazing experiences for all.

CASE STUDY
Simplifying Higher Education Credit Management with ServiceNow CSM
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Energy & Utilities
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Energy & Utilities

Automate critical operations to provide highly available, reliable services.

CASE STUDY
Multinational energy company increases productivity by automating IT requests
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Financial Services
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Financial Services

Create seamless experiences for customers and agents with compliance.

CASE STUDY
Insurance Provider Projects $75MM Gain in Business Value from Asset Management Transformation
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Government
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Government

Enable better decision-making to deliver optimised government services.

CASE STUDY
Government agency INDOT modernises its citizen service model with CitizenKey
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Health Care & Life Science
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Health Care & Life Science

Deliver better outcomes now and into the future with health IT.

CASE STUDY
Process Automation Delivers $800k in Annual Savings for Pharma Giant
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Manufacturing
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Manufacturing

Set a new standard for manufacturing with truly connected operations.

CASE STUDY
Elevating Market Research and Product Development with ServiceNow SPM
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Nonprofit
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Non-profit

Balancing mission-driven goals with operational efficiency requires innovative solutions that can streamline processes and enhance programme delivery without straining budgets.

CASE STUDY
UN Agencies Rely on Thirdera and ServiceNow to Support the Ukrainian Aid Response
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Retail & Hospitality
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Retail & Hospitality

Digitise and automate workflows to enhance the customer experience, online and in-store.

CASE STUDY
Global Music Company Hits the Right Note with Thirdera and ServiceNow
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Service Providers
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Service Providers

Develop innovative solutions with a modern service provider platform.

CASE STUDY
Global SAP on Cloud Leader, Lemongrass, Embarks on Multi-Continent ITSM Overhaul
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Telecom, Media & Tech
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Telecom, Media & Tech

Scale and support operations with end-to-end digital workflows.

CASE STUDY
Playtika revolutionises customer support with ServiceNow
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Industries

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CASE STUDY ngena Achieves Telecom operational Excellence with Thirdera and ServiceNow Read more
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NEWS Thirdera is being acquired by Cognizant. Read more

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NEWS Thirdera is being acquired by Cognizant. Read more

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NEWS Thirdera is being acquired by Cognizant. Read more

Case Studies
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NEWS Thirdera is being acquired by Cognizant. Read more

Guides
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NEWS Thirdera is being acquired by Cognizant. Read more
Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.

NEWS
Thirdera is being acquired by Cognizant.
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Customer Workflow

Elevate the Service Experience for Constituents with CitizenKey

Michael Henderson March 1, 2024

With a heavy focus on hyper-personalization, CitizenKey fast tracks service modernization for the public sector while delivering world-class constituent and agent experiences. Discover how this ServiceNow Approved Partner Offering combines an array of innovative features to deliver an omni-channel, persona-based portal that drives constituent satisfaction, self-service adoption rates, and agency productivity.

INDOT Modernizes Its Constituent Service Model with CitizenKey

By utilizing Thirdera’s CitizenKey offering, Indiana Department of Transportation (INDOT) has unlocked a modernized service delivery experience for its citizens. Typical requests and concerns (such as reporting potholes, requesting road repairs, or gathering construction information) are now easily mitigated with a self-service model designed for future growth and sustainability.

WRITTEN BY

Michael Henderson

Michael has been a content marketing professional in the ServiceNow space for over 10 years. His focus is developing engaging content that empowers clients to make informed decisions throughout their service management journey.

Thirdera Digital

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