A 6-Figure Reason to Invest in a Better Employee Experience

We know you have Human Capital Management (HCM) tools. But do they give you the automation you need? Do they work in alignment with your IT department? If you believe there are no issues in your organisation with HCM, just close this tab and carry on with what you were doing, but if you feel your current solution is improvable, read on. 

Keeping your employees engaged is key to positioning your firm at the leading edge. So whether they are working from home or in the office, it is your responsibility to build amazing experiences to keep them motivated. They are your prime asset. The problem is that, even if you have invested in tech solutions to make their life easier, your workers struggle daily with lack of self-service, missing communication and confusing processes.

Let’s look at five of the most common challenges that are holding back ServiceNow customers, and what you can do to start writing success stories of your own. 

Top 5 Challenges and how to overcome them

• Frustrating and inefficient processes
• Lack of transparency in requests owing to multiple information sources
• Legacy tools and manual processes
• Limited or no employee self-service capabilities
• Your HR team spends more of their working day dealing with operational questions than creating strategic initiatives

If you opt for the right platform and a partner with sufficient expertise and experience, you will manage to:

• Drive your digital transformation by connecting department-wide workflows and giving employees easy access to the services they need
• Boost your employees’ productivity and engagement
• Manage a safe and efficient workplace

Turn chaos into a holistic experience for your workforce 

Though you have made progress, chaos persists in interactions with your employees, which are not as structured and efficient as you might like. Nor do you get the visibility you aspire to, and even offering mobile and chat omnichannel services is not yet a reality. What would happen if your employees found the answers they seek via self-service by mobile, chat, or portal?

With Thirdera's Experience experts, you can create elevated experiences that motivate your workforce, resulting in exponential growth in productivity. Our success stories speak for themselves - for instance, one of our clients saved $600,000 annually and eliminated over 300,000 emails by leveraging ServiceNow. Similarly, another client reduced its HR workload by 33%, enabling the department to focus on more strategic initiatives.

Generally, the benefits are:

• Obtaining a greater return on investment
• Better user experience
• Less implementation effort and big IT savings
• Elimination of errors
• Providing an additional level of security

Ready to build a better employee experience?

Thirdera helps you use ServiceNow to take a strategic approach to HR, empowering your team to do more while delivering a remarkable experience that exceeds expectations. Reach out to our user experience experts to learn more about UX best practices and how your organisation can build a modern, yet sustainable service experience that best suits the needs of your employees.